If your virus sample is 10 MB or smaller, you can submit the possible virus sample by using the Security Response online submission form. If the virus sample is larger than 10 MB, you must submit it on removable media such as a CD or a Zip disk.

When you send a possible virus sample on removable media, include a printed copy of a Macsubmit.txt file, an Apple System Profiler report, any infected files, and any suspicious files or programs.

STEP 1		Print this page
		We suggest that you print this page before you start. Expand each section by clicking the "+" before you print the page. PRINT

STEP 2		Submit a possible virus sample on removable media
		1 Download the Macinstruct.txt file to your computer. DOWNLOAD IT NOW 2 Open the Macinstruct.txt file that you saved to your computer.  In the Macinstruct.txt file you are asked to complete the Macsubmit.txt file and create an Apple System Profiler report. See the following sections for steps on how to do this. 3 Follow the instructions in the Macinstruct.txt file to create a disk that contains a possible virus sample. You may use removable media such as a CD or a Zip disk. Note All media and files submitted to Symantec Security Response will become the property of Symantec. They will not be returned. Be sure to submit copies of the suspicious files or media only.

STEP 3		Complete the Macsubmit.txt document
		1 Download the Macsubmit.txt file to your computer. DOWNLOAD IT NOW 2 Open the Macsubmit.txt file that you downloaded to your computer. 3 Fill in the information that is requested in the file. 4 On the File menu, click Save. 5 Print a copy to include with the virus submission.  All submissions must include a completed, printed copy of this form. 6 Copy the completed Macsubmit.txt file to the removable media or CD that you are using to send Symantec your virus submission.

STEP 4		Create an Apple System Profiler report
		I use Mac OS X 1 On the Apple menu, click About This Mac. 2 In the About This Mac window, click More Info. 3 In System Profiler, on the View menu, click Extended Report. 4 Click File > Export > Plain Text. 5 Type a name for the saved report. 6 Choose where you want to save the report. 7 Click Save. I use Mac OS 8 - 9.2.x 1 On the Apple menu, click Apple System Profiler. 2 In Apple System Profiler, on the File menu, click New Report. 3 Select the items you want to appear in your report. 4 Click OK. 5 On the File menu, click Save.   If you have Norton AntiVirus for Macintosh 9.0.x, and you have quarantined a file, you should include the Quarantine file with the virus submission.   For instructions, follow the steps in STEP 5. If you have not quarantined a file, then you are finished with this page.

STEP 5		Copy the Quarantine file if you quarantined a file in Norton AntiVirus for Macintosh 9.0.x
		1 Click Go > Computer. 2 Open your hard disk. 3 Open Library, and then open Application Support. 4 Open Norton Solutions Support, and then open Norton AntiVirus. 5 Copy the QuarantineFile.qtn file to the removable disk or CD.

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