Symantec.com
Partners
About Symantec
cartShopping
WelcomeProductsViruses & RisksSupportDownloadsStore
Home & Home Office
Symantec.com > Home & Home Office > Support > Knowledge Base


PRINT THIS SOLUTION PRINT THIS SOLUTION

RATE THIS SOLUTION RATE THIS SOLUTION

The QuickScan file

Situation:
You have run Norton AntiVirus for Macintosh (NAVM) and have seen that initial scanning of a volume takes some time, but subsequent scanning is much faster and you want to know why. Or, you have looked at the invisible files on your disk and want to know what the NAV QuickScan file is for.

Solution:
NAVM creates an invisible file at the root level of every drive the first time that it scans, which it refers to on subsequent scans. The size of this file depends on the number of files on the scanned drive. This file is named NAV QuickScan 5.0, NAV 6.0 QuickScan, NAV 7.0 QuickScan or NAVMac800QSFile. This is a default feature of NAVM and cannot be disabled. The purpose of the file is to track changes made to the volume and give feedback on these changes to the Norton AntiVirus program.

The QuickScan file is not known to have posed any problems to users of any version of NAV, although it is possible for the file to become corrupted. This information is simply provided to comply with all international laws requiring that users be advised of hidden (or invisible) files created on, or copied to, their hard drives.

You may want to delete a QuickScan file if NAVM stops responding during a scan. If the QuickScan file becomes corrupted, it may cause NAVM to stop responding during a scan. In this case, you can try deleting the QuickScan file, and scan again. If you want to delete this file within NAVM, please follow the steps for the version of NAVM that you have installed:

To delete this file within NAVM 9.0.x in Mac OS X, please follow these steps:

  1. Click the Go menu, then Applications.
  2. Double-click Norton AntiVirus.
  3. In the NAVM window, choose "File View" and double-click the hard disk to open it.

    NOTE: Be sure to check Show Invisible Files.
  4. Scroll down until you see the file named "NAVMac800QSFile." (There may be a NAV 7.0 QuickScan file if you previously installed NAVM 7.)

    NOTE: The NAVM 9.0 QuickScan file has the same name as the NAVM 8.0 QuickScan file.
  5. Select the QuickScan file or files.


  7. Click the "Move To Trash" button.
  8. Quit NAVM and empty the Trash to delete the old QuickScan file.
  9. Repeat this process for each hard drive or partition that has previously been scanned.

NOTE: A new QuickScan file will be generated upon the next scan of the drive or partition.

To delete this file within NAVM 8.0.x in Mac OS X, please follow these steps:
  1. Click the Go menu, then Applications.
  2. Double-click on Norton AntiVirus.
  3. In the NAVM window, choose "File View" and click the arrow to the left of your hard disk's name or double-click the hard disk to open it.

    NOTE: Be sure to enable the Show Invisible Files box.
  4. Scroll down until you see the file named "NAVMac800QSFile." (There may be a NAV 7.0 QuickScan file if you previously installed NAVM 7.)
  5. Select the QuickScan file or files.
  6. Click the "Trash" button, located in the lower-right area of the window.
  7. Quit NAVM and empty the Trash to delete the old QuickScan file.


  9. Repeat this process for each hard drive or partition that has previously been scanned.

NOTE: A new QuickScan file will be generated upon the next scan of the drive or partition.

To delete this file within NAVM 7.0.x, please follow these steps:
  1. Boot the computer with extensions off by restarting and holding down the Shift key.
  2. After the computer has started, launch NAVM.
  3. In the NAVM window, choose "File View" and click the arrow to the left of your hard disk's name or double-click the hard disk to open it.

    NOTE: Be sure to enable the Show Invisible Files box.
  4. Scroll down until you see the file named "NAV 7.0 QuickScan." There may be a NAV 6.0 QuickScan file if you previously installed NAVM 6.
  5. Select the QuickScan file or files.
  6. Click the "Move to Trash" button, located in the lower-right area of the window.
  7. Quit NAVM, and restart the computer. After restart, you can empty the Trash to delete the old QuickScan file.


  9. Repeat this process for each hard drive or partition that has previously been scanned.

NOTE: A new QuickScan file will be generated upon the next scan of the drive or partition.

To delete this file within NAVM 6.0.x, please follow these steps:
  1. Boot the computer with extensions off by restarting and holding down the Shift key.
  2. After the computer has started, launch Norton AntiVirus for Macintosh (NAVM).
  3. In the NAVM window, choose "View by file," and click the arrow to the left of your hard drive's name.
  4. Scroll down until you see a file named "NAV QuickScan 6.0." There may be a NAV QuickScan 5.0 file if you previously installed NAVM 5.
  5. Select the QuickScan file or files.
  6. Click the "Move to Trash" button, located in the lower-right area of the window.
  7. Quit Norton AntiVirus and restart the computer. After restart, you can empty the trash to delete the old QuickScan file.


  9. Repeat this process for each hard drive or partition that has previously been scanned.

NOTE: A new QuickScan file will be generated upon the next scan of the drive or partition.

To delete this file within NAVM 5.0.x, please follow these steps:
  1. Launch NAVM.
  2. Click the File menu, then click Delete File.
  3. In the dialog box that appears, select the hard drive.
  4. Search the root level of the hard drive and locate the (otherwise invisible) QuickScan file.
  5. Select the NAV QuickScan 5.0 file, then click Delete.
  6. Click OK, when prompted.
  7. Quit NAVM.
  8. Restart the computer.

NOTE: A new QuickScan file will be generated upon the next full scan of the drive.

 

Available Translations:


RATE THIS SOLUTION
Was this solution helpful to you?
Yes
No
If any information was unclear, or the information you were seeking was not provided, please let us know. Your feedback will help us improve this service.

NOTE: Comments entered here will NOT recieve a personal email response.


Document ID: 1996716103713
Last Modified: 01/26/2004
Date Created: 07/16/1996
Operating System(s): Mac - System 7.5.2, Mac - System 7.5.3, Mac - System 7.5.5, Mac - System 7.6, Mac - System 7.6.1, Mac - OS 8.0, Mac OS 8.1 - 9.x, Mac OS X 10.0.x, Mac OS X 10.1.x, Mac OS X 10.2.x, Mac OS X 10.3.x
Product(s): Norton AntiVirus 5.0 - Mac, Norton AntiVirus 6.0 - Mac, Norton AntiVirus 7.0 - Mac, Norton AntiVirus 7.0 Mac - Enterprise, Norton AntiVirus 8.0 - Mac, Norton AntiVirus 8.0 Mac - Enterprise, Norton AntiVirus 9.0 - Mac


Site Index · Legal Notices · Privacy Policy · · Contact Us · Global Sites · License Agreements
©1995 - 2009 Symantec Corporation