Error: "Attention: Access Denied, Drive C" after installing Norton SystemWorks

Symantec.com > Home & Home Office > Support > Knowledge Base

Error: "Attention: Access Denied, Drive C" after installing Norton SystemWorks

Note The information about Windows permissions is provided for your convenience. If you have questions about how to configure permissions that are not answered here, refer to your Microsoft Windows documentation.

STEP 1
Find your version of Windows XP

1
Click Start > Run.

2
In the Run dialog box, type the following text:

winver

Note whether you have Windows XP Professional Edition or Windows XP Home Edition.

3
Click OK.

STEP 2
Configure permissions

In most cases this problem occurs because the Windows XP file permissions are not configured correctly for the NTFS file system. You must configure Administrator and System permissions to allow all actions.

Expand the section for your version of Windows XP:

I use Windows XP Professional Edition

1
Click Start > My Computer.

2
On the Tools menu, click Folder Options.

3
On the View tab, in the Advanced settings box, scroll to the bottom of the list and uncheck Use simple file sharing (Recommended).

4
Click OK.

5
Right-click the icon for drive C, and then click Properties.

6
On the Security tab, in the Name box, click Administrator.

7
In the Permissions list, check Allow for all items in the list.

8
In the Name box, click System.

9
In the Permissions list, check Allow for all items in the list.

10
Click OK.

11
Restart the computer.

12
Go to STEP 3, "Disable and reenable the Norton Protected Recycle Bin."

I use Windows XP Home Edition

1
Restart the computer in Safe mode.
For instructions, read Starting your computer in Safe mode.

2
Click Start > My Computer.

3
Right-click the icon for drive C, and then click Properties.

4
On the Security tab, in the Name box, click Administrator.

5
In the Permissions list, check Allow for all items in the list.

6
In the Name box, click System.

7
In the Permissions list, check Allow for all items in the list.

8
Click OK.

9
Restart the computer.

10
Go to STEP 3, "Disable and reenable the Norton Protected Recycle Bin."

STEP 3
Disable and reenable the Norton Protected Recycle Bin

1
On the desktop, right-click the Norton Protected Recycle Bin icon.

2
Click Properties.

3
On the Norton Protection tab, uncheck Enable Protection.

4
Click OK.

5
Restart the computer.

6
On the desktop, right-click the Norton Protected Recycle Bin icon.

7
Click Properties.

8
On the Norton Protection tab, check Enable Protection.

9
Click OK.

10
Restart the computer.

Available Translations:

RATE THIS SOLUTION: Was this solution helpful to you?
Yes
No; If any information was unclear, or the information you were seeking was not provided, please let us know. Your feedback will help us improve this service.
NOTE: Comments entered here will NOT recieve a personal email response.

Document ID: 2001122707472207
Last Modified: 08/05/2009
Date Created: 12/27/2001
Operating System(s): Windows 2000, Windows XP
Product(s): Norton SystemWorks 2003, Norton SystemWorks 2004, Norton SystemWorks 2005, Norton SystemWorks 2006