This indicates that your Norton 360 is damaged. Use the Norton Removal Tool to uninstall Norton 360.

STEP 1		Print this page
		We suggest that you print this page before you start. PRINT

STEP 2		Save your Product Key
		Note If you downloaded your product from your Internet service provider (ISP), you do not need to get your product key. After you run the Norton Removal Tool you will need your product installation file so that you can reinstall your product. If you don't have your product installation file, contact your ISP and download the installation file. Once you have the installation file, skip to Step 4.  If you have a product CD, or you downloaded your product from Symantec, you can locate the Product Key on the back of the CD sleeve, or in the confirmation email that you received from Symantec for your download purchase. Once you write down the Product Key, go to Step 3. 1 Start your Norton product. 2 On the top right corner of the main product window, click Norton Account. 3 Type in your email address and password for your Norton Account, then click Next. Note If you do not have a Norton Account set up already, click Create a Norton Account, complete the form, then click Next. 4 Click Next to continue to your Norton Account. 5 Sign into your Norton Account using your email address and password. 6 Click the Norton product that you want to update. 7 Write down the Product Key. 8 Sign out of your Norton Account, then continue with STEP 3 below.

STEP 3		Download and run BUdump.exe
		Note Budump.exe backs up your Norton 360 Secure Online Storage backup settings, and restores it when you reinstall Norton 360. Budump.exe runs quickly and silently. If you do not back up your files to Secure Online Storage, then skip to Step 4. 1 Click the button to download BUdump.exe. DOWNLOAD 2 Click Save. Save the file onto your Windows desktop. 3 On the desktop, double-click the BUdump.exe file. 4 Click Run.

STEP 4		Download and run Norton Removal Tool
		Warning The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed. Note If you have installed Norton Add-on Pack, run the Add-on Pack migration tool to backup your Norton AntiSpam and Parental Controls settings. Read, Exporting your Norton Add-on Pack settings while upgrading to Norton Add-on Pack 2.1. 1 Download the Norton Removal Tool.  DOWNLOAD  Save the file to the Windows desktop. 2 On the Windows desktop, double-click the Norton Removal Tool icon. 3 Follow the on-screen instructions. Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.

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