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My Internet-enabled application or device is not able to access the Internet after installing Norton Internet Security 2008

STEP 1
   Print this page
 We suggest that you print this page before start. PRINT
STEP 2
   Allow access to the program in Firewall Program Rules
1
Start Norton Internet Security.
2
In the main pane, click Norton Internet Security tab.
3
Click Settings.
4
Under Web Browsing, click Personal Firewall and then click Configure.
5
In the left side of Norton Internet Security Options window, click Personal Firewall and then click Program Control.
6
In the Program Column, select the specific program.
7
Change the Access from Block or Custom to Allow.
8
Click OK.
STEP 3
   Delete temporary files
   

1
Run a tool to delete the temporary files. RUN IT NOW
2
After the tool runs, restart your computer.

STEP 4
   Delete cookies and Internet temporary files
   

1
Open Internet Explorer.
2
On the Tools menu, click Internet Options.
3
On the General Tab, under Browsing History, click Delete.
4
Click Delete files, and then click Yes.
5
Click Delete cookies, and then click Yes.
6
Click Close, and then click OK.

STEP 5
   Provide more information to Symantec

We need more data to troubleshoot the cause of your problem, and we can use your help. Please send us the name of the program that you are unable to use.

Click the button to send us an email. SEND EMAIL

The link opens your email program (if it is not already open). It starts a new message with the address and subject already filled out. Along with the program name, include the exact type of problem that you are facing with the program in the message body, and then send the email. Also, include any additional information that would help us to investigate this problem.

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Document ID: 2007091319195979
Last Modified: 08/07/2009
Date Created: 09/13/2007
Operating System(s): Windows XP Home, Windows XP Professional, Windows Vista Home Basic (32 bit), Windows Vista Home Premium (32 bit), Windows Vista Business (32 bit), Windows Vista Ultimate (32 bit), Windows Vista (64 bit), Windows XP Home , Windows XP Professional
Product(s): Norton Internet Security 2008 OEM, Norton Internet Security 2008 Online, Norton Internet Security 2008 Retail