Error: "A Norton Internet Security account with Supervisor access must be logged on . . ." when uninstalling Norton Internet Security

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Error: "A Norton Internet Security account with Supervisor access must be logged on . . ." when uninstalling Norton Internet Security

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STEP 1

Print this page

We suggest that you print this page before you start. PRINT

STEP 2

Update your Norton Product

Many problems have been fixed in the latest Norton product update. If you have a valid subscription, then you are eligible for the latest product update. To update your Norton program, click the Download button next to your Norton program:

Norton AntiVirus: DOWNLOAD

Norton Internet Security: DOWNLOAD

If you have a trial or introductory subscription (often provided by our partners with a computer or other hardware purchase), you must first purchase a regular subscription to be eligible to receive the product feature updates. Click here to renew the subscription for your Norton product. RENEW NOW

If you purchased your product through your internet service provider (ISP), please be sure that you have the latest version available from your ISP. Run LiveUpdate to download and install the most recent updates.

If the problem persists, go to next step.

STEP 3

Make sure that Symantec services start properly

Run a tool that turns on required Symantec services. RUN IT NOW

STEP 4

Log on with a Norton Internet Security Supervisor account

1: Start Norton Internet Security.

2: In the Norton Internet Security window, in the left pane, click User Accounts.

3

Look next to "You are logged on as" to see how you are logged on:

If you are logged on as Supervisor and still cannot modify the settings, click "What if this didn't work?" at the bottom of this page.
If you are not logged on as Supervisor, continue with the next line.

4: Click Log Off.

5: In the confirm dialog box, click Yes.

6: Click Log On.

7: In the Log on dialog box, in the Account Name list, click Supervisor.

8: In the Password field, type your password.; If you have never assigned a password to the Supervisor account, leave this field blank.

9: Click OK.; You should see the text "You are logged on as: Supervisor."

What if this didn't work?

Available Translations:

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Document ID: 2004101207033236
Last Modified: 04/23/2008
Date Created: 10/12/2004
Operating System(s): Windows 98, Windows 98 SE, Windows Me, Windows 2000, Windows XP Home Edition, Windows XP Professional Edition, Windows 98SE
Product(s): Norton Internet Security 2003 6.0, Norton Internet Security 2004 7.0, Norton Internet Security 2005 8.0, Norton Internet Security 2005 AntiSpyware Edition 8.2, Norton Internet Security 2006, Norton Internet Security Professional 2003, Norton Internet Security Professional 2004 7.0