I cannot connect to the Internet even if I disable Norton Internet Security or Norton Personal Firewall

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I cannot connect to the Internet even if I disable Norton Internet Security or Norton Personal Firewall

This solution requires that you use Internet Explorer. If this page is open in any other Web browser, start Internet Explorer and open this page in it.

Note If this happened right after upgrading to Windows XP Service Pack 3 then read, I cannot access the Internet after installing Windows XP Service Pack 3.

STEP 1

Print this page

We suggest that you print this page before you start.

Expand each section by clicking the "+" before you print the page. PRINT

STEP 2

Turn off Norton Internet Security or Norton Personal Firewall

1: Start Norton Internet Security or Norton Personal Firewall.

2: In the left pane, click Status & Settings.

3: In the right pane, click Security.

4: Click Turn Off.

STEP 3

Test your Internet connection

1: Start Internet Explorer.

2

Try to go to any Internet page.

If you can connect to the Internet, go to the section "Now I can connect to the Internet."
If you cannot connect to the Internet, go to the section "I still cannot connect to the Internet."

Now I can connect to the Internet

STEP 1
Run the Norton Connectivity Troubleshooter

Run a tool to test your Internet connection. RUN IT NOW

STEP 2
Turn on Norton Internet Security or Norton Personal Firewall

1
Start Norton Internet Security or Norton Personal Firewall.

2
In the left pane, click Status & Settings.

3
In the right pane, click Security.

4
Click Turn On.

STEP 3
Test your Internet connection

1
Start Internet Explorer.

2
Try to go to any Internet page.

If you can connect to the Internet, you have fixed your Internet connection problem.
If you cannot connect to the Internet, click the "What if this didn't work?" link that follows this step.

What if this didn't work?

I still cannot connect to the Internet

Sometimes a security risk prevents you from connecting to the Internet. To find out if your computer is risk-free, update the virus definitions and run a full system scan.

STEP 1
Download the latest virus definitions on a computer that can connect to the Internet

1
Go to a computer that can connect to the Internet.

2
Download the current virus definitions. DOWNLOAD

3
Click the file that is listed under Filename.
The file name starts with the year and looks similar to the following:
20060413-007-i32.exe

4
Click Save.

5
In the Save As dialog box, save the file to the desktop.

6
Click Save.

7
Copy the saved virus definitions file to removable media, such as a CD or a removable USB drive.

STEP 2
Update the virus definitions on the computer that cannot connect to the Internet

1
Insert the CD, USB drive, or other removable media that you used in STEP 1 into the computer that cannot connect to the Internet.

2
Copy the virus definitions file that you saved in STEP 1 from the removable media to the desktop.

3
Double-click the virus definitions file that you copied to the desktop, and follow the on-screen instructions.

STEP 3
Run a full system scan

1
Start Norton Internet Security.

2
In the left pane, click Norton AntiVirus.

3
In the right pane, click Full System Scan.

4
Click Scan Now.
If a security risk is found, follow the steps in the Repair Wizard to fix it.

STEP 4
Test your Internet connection

1
Start Internet Explorer

2
Try to go to any Internet page.

If you can connect to the Internet, you have fixed your Internet connection problem.
If you cannot connect to the Internet, click the "What if this didn't work?" link that follows this step.

What if this didn't work?

References:
This document is also for Norton Online Protection and Norton Personal Firewall Online.

Available Translations:

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Document ID: 2004093013325136
Last Modified: 05/23/2008
Date Created: 09/30/2004
Operating System(s): Windows 98, Windows 98SE, Windows 2000, Windows XP Home Edition, Windows XP Professional Edition, Windows Me
Product(s): Norton Internet Security 2004 7.0, Norton Internet Security 2005 8.0, Norton Internet Security 2005 AntiSpyware Edition 8.2, Norton Internet Security 2005 AntiSpyware Edition 8.2, Norton Internet Security 2006, Norton Internet Security Professional 2004 7.0, Norton Online Protection, Norton Personal Firewall 2004 7.0, Norton Personal Firewall 2005 8.0, Norton Personal Firewall 2006, Norton Personal Firewall Online