Situation:
While installing Norton Internet Security, you see an error message similar to the following, and the installation fails: "Cannot locate ccSetMgr.exe or one of its components." You may also see the error message, "Windows cannot find ccSetMgr.exe."

Solution:
This problem is caused by a specific registry entry that was not deleted during the uninstallation of a previous Norton program. To fix this problem, start with the first section, "To remove leftover Symantec registry entries," and follow the instructions from there.

To remove leftover Symantec registry entries
Read the document which applies to your version of Windows, and then come back to this document:

• Removing Norton Internet Security or Norton Personal Firewall 2005 from Windows 2000/XP after Add/Remove Programs does not work
• Removing Norton Internet Security or Norton Personal Firewall 2005 from Windows 98/Me after Add/Remove Programs does not work

Document ID: 2003122617004536
Last Modified: 06/27/2006
Date Created: 12/26/2003
Operating System(s): Windows 98, Windows 98SE, Windows 2000, Windows XP Home Edition, Windows XP Professional Edition, Windows Me
Product(s): Norton Internet Security 2004 7.0, Norton Internet Security 2005 8.0, Norton Internet Security 2005 AntiSpyware Edition 8.2