Use this procedure when there is a problem with Norton Internet Security or Norton Personal Firewall and you must uninstall and reinstall the product. After you uninstall the product, reinstall it by following the steps in the section "Reinstall Norton Internet Security 2003 or Norton Personal Firewall 2003"

STEP 1		Print this page
		We suggest that you print this page before you start. Expand each section by clicking the "+" before you print the page. PRINT Because you must return to this page after you restart the computer, add this page to Favorites.

STEP 2		Uninstall Norton Internet Security 2003 or Norton Personal Firewall 2003
		1 Exit all programs. 2 Do one of the following:    In Windows XP, click Start > Control Panel, and then double-click Add or Remove Programs. If you do not see the Add or Remove Programs icon, then in the left pane click Switch to Classic View.   In Windows Me, click Start > Settings > Control Panel, and then double-click Add/Remove Programs. If you do not see the Add/Remove Programs icon, first click ...view all Control Panel options.   In Windows 2000/98, click Start > Settings > Control Panel, and then double-click Add/Remove Programs. 3 Click Norton Internet Security or Norton Personal Firewall. 4 Depending on your version of Windows, click Add/Remove, Change/Remove, or Remove, and follow the prompts. 5 Restart the computer. 6 Do one of the following:  If you were able to successfully uninstall all versions of Norton Internet Security, Norton Personal Firewall, and Norton AntiVirus from your computer, skip to the section "Reinstall Norton Internet Security 2003 or Norton Personal Firewall 2003."    If you see the message "A Norton Internet Security account with Supervisor access must be logged in to uninstall this product," read the following document: Error: "A Norton Internet Security account with Supervisor access must be logged in. . ." when uninstalling Norton Internet Security.    If you cannot uninstall Norton Internet Security because of a different error message, then go on to the section, "What if this did not work?" at the end of this page.

STEP 3		Reinstall your Norton products
		Choose the statement that best describes your situation: I have the product on a CD 1 Insert the CD into the CD-ROM drive. 2 Click Install Product Name, where Product Name is the name of your Norton product. 3 Follow the on-screen instructions. I downloaded the product from the Symantec Store and still have the installation file 1 Find the product installation file. Unless you saved it elsewhere, it is on the Windows desktop. 2 Double-click the installation file.  Wait for the installation wizard to appear—it may take a minute or two. 3 Click Install Product Name, where Product Name is the name of your Norton product. 4 Follow the on-screen instructions. I downloaded the product from the Symantec Store and no longer have the installation file 1 Go to the Symantec Store Order Status Web page. 2 Type in your order number and password to log on, and you will see your order information. If you do not know your order number and password, you can look up your order using your email address. 3 On your Order Summary, click Start Download. Note If you purchased your product more than 60 days ago, you can click Buy Now to buy the Extended Download Service and download the product again. If you purchased your product more than a year ago, you cannot download your product anymore. You can buy a new version of your product at a discounted price by purchasing an upgrade. Go to our Upgrades and Renewals page, then choose your product and version to see your upgrade options. The product came pre-installed on my computer Reinstall your Norton product from the back-up CD that came with your computer. If you do not have the back-up CD or are not sure how to use it, please contact your computer manufacturer for help. I downloaded the product from my Internet service provider (ISP) 1 Find the product installation file. If you no longer have the installation file, download it again from your ISP. 2 Double-click the installation file.  Wait for the installation wizard to appear—it may take a minute or two. 3 Click Install Product Name, where Product Name is the name of your Norton product. 4 Follow the on-screen instructions.

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