Handling Program Control alerts in Norton Internet Security and Norton Personal Firewall
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Decide what you what to do |
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Handle a single alert |
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Determine whether the alert requires that you make a decision |
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- Do one of the following, depending on what you see:
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- If an alert asks "What do you want to do": Go on to the next section, "Proceed when the alert requires that you make a decision."
- If an alert does not ask "What do you want to do": Skip to the section "Proceed when the alert does not require that you make a decision."
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Proceed when the alert requires that you make a decision |
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- Decide whether you want to make a rule so that you do not see this type of alert again.
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Proceed when the alert does not require that you make a decision |
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- If the alert does not require that you make a decision, then the alert is purely informational. This means that Norton Internet Security or Norton Personal Firewall performed an action, and your current settings are such that the program will show you an alert.
- For more information about the specific alert and its meaning, click one of the informational options in the alert window, such as:
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- The Alert Assistant icon. Click this icon to open a window that provides information about this type of alert.
- The question "Do you want to get more information." Choose yes and click OK to open a window that provides information about this alert.
- The link "Click here to go to Symantec Technical Support Knowledge Base." Click this link to open the Norton Internet Security or Norton Personal Firewall knowledge base to search for information about the type of threat that was reported in the alert window.
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Handling a series of alerts |
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- If you recently installed Norton Internet Security, Norton Personal Firewall, or any other Internet-enabled program, you will often see alerts immediately after restarting the computer and accessing the Internet. The easiest way to address these alerts is to run a Program Scan. The Program Scan is a process within Norton Internet Security or Norton Personal Firewall that searches for Internet-enabled applications and then configures Internet access for each individual application.
- For more information on running a Program Scan, see Scanning for Internet-enabled programs in Norton Internet Security or Norton Personal Firewall.
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Reducing the number of alerts that you see |
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Configure Norton Internet Security or Norton Personal Firewall to automatically handle most alerts |
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- Each time you see an alert, select the option "Always use this action" (if that option is available).
- Selecting "Always use this action" creates a rule for the communication so that you do not see an alert each time the communication is attempted.
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- Each time you install a program that may require Internet access, rerun the Program Scan and accept all recommendations.
- After running a Program Scan, Norton Internet Security and Norton Personal Firewall detect the program and install any preconfigured rules that they have for the program. Most rules enable Norton Internet Security and Norton Personal Firewall to handle the situation without prompting you to make a decision.
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- If you see repeated alerts for the same program or file even though you chose "Always use this action," rerun the Program Scan and consult the documentation that you received with that program to find out whether the documentation provides information for how to configure that program to work with firewalls
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Technical Information:
More information regarding alerts from Norton Internet Security or Norton Personal Firewall
Norton Internet Security and Norton Personal Firewall monitor communication activities to and from your computer. When Norton Internet Security or Norton Personal Firewall detects a security compromise on your computer, it displays an alert screen. The alert screen provides information on the type of alert, the threat level, and the cause of the security threat.
Intrusion attempts and security threats
Norton Internet Security and Norton Personal Firewall protect your computer from being affected by many types of security threats by filtering that data once it arrives at your computer, but before it can do anything.
However, intrusion attempts are different. They are launched from a different computer, and cannot be stopped by a software firewall. For example, if you repeatedly see alerts that indicate a blocked intrusion attempt, such as from a Trojan Horse, then Norton Internet Security or Norton Personal Firewall blocked (stopped) the intrusion, but did not prevent the intrusion attempt.
Regardless of whether you prevent or block a communication attempt, the results are the same. In both situations, the attempted communication did not succeed and did not affect your computer.
References:
How to decide whether to permit or block a communication in Norton Internet Security or Norton Personal Firewall
Document ID: 2003061716120436
Last Modified: 05/19/2008
Date Created: 06/17/2003
Operating System(s): Windows 98, Windows 98 SE, Windows Me, Windows 2000, Windows XP Home Edition, Windows XP Professional Edition, Windows 98SE
Product(s): Norton Internet Security 2003 6.0, Norton Internet Security 2004 7.0, Norton Internet Security 2005 8.0, Norton Internet Security Professional 2003, Norton Internet Security Professional 2004 7.0, Norton Personal Firewall 2003 6.0, Norton Personal Firewall 2004 7.0, Norton Personal Firewall 2005 8.0, Norton Internet Security 2005 AntiSpyware Edition 8.2
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