Situation:
Both pcAnywhere and a Symantec desktop security or firewall product, such as Norton Internet Security or Norton Personal Firewall, are installed on your computer. When your desktop security or firewall product is enabled, you cannot connect to make any TCP/IP connections with pcAnywhere.

Solution:
Normally, your Symantec desktop security or firewall product automatically creates rules for pcAnywhere the first time it detects pcAnywhere running. If it does not, then rules need to be created manually for the pcAnywhere Host and Remote features. A tool called Program Scan can be used to scan your hard drives for all Internet-enabled applications and create rules for them. Follow the instructions in this document to create the pcAnywhere Host and Remote rules on your computer.

To create the pcAnywhere Host and Remote rules

1. Start Norton Internet Security or Norton Personal Firewall.
2. Double-click Personal Firewall.
3. On the Programs or Program Control tab, click Program Scan.
4. Select the drive on which pcAnywhere is installed.
5. Click Next.
6. When the scan has finished, find and place checkmarks on all Symantec pcAnywhere programs.
   Depending on how pcAnywhere was installed, there may be two to four Symantec pcAnywhere check boxes.
7. Click Finish.
8. Click OK.
   

Document ID: 2000042113294336
Last Modified: 01/24/2008
Date Created: 04/21/2000
Operating System(s): Windows 98, Windows 98 SE, Windows Me, Windows 2000, Windows XP Home Edition, Windows XP Professional Edition
Product(s): Norton Internet Security 2003 6.0, Norton Internet Security 2004 7.0, Norton Internet Security 2005 8.0, Norton Personal Firewall 2003 6.0, Norton Personal Firewall 2004 7.0, Norton Personal Firewall 2005 8.0, Norton Internet Security 2005 AntiSpyware Edition 8.2