Frequently Asked Questions
Ad Blocking
Alert Tracker
Block / Allow Traffic
CLF
Compatibility
Documentation
Error Messages
Frequently Asked Questions
Functionality
	10.1	Allow Traffic does not restore Internet access Situation: In Norton Internet Security (NIS) or Norton Personal Firewall (NPF) 2003, you click the Block Traffic button to stop all access to the Internet. After a while you click the Allow...
	10.2	Cannot access CD-ROM or floppy disk drive after installing Norton Internet Security, Norton AntiSpam, or Norton Personal Firewall Situation: After installing Norton Internet Security, Norton AntiSpam, or Norton Personal Firewall, when you try to access a removable drive (such as a floppy disk drive, CD-ROM drive, or...
	10.3	Cannot access Musicmatch "Artist on Demand" folder with NIS or NPF enabled Situation: You created a playlist with the "Artist on Demand" feature in the Musicmatch MX Platinum service. When you have Norton Internet Security (NIS) or Norton Personal Firewall (NPF)...
	10.4	Cannot print to a local printer after installing Norton Internet Security or Norton Personal Firewall Situation: You are printing to a local printer which is directly connected to your computer. When Norton Internet Security or Norton Personal Firewall is enabled, you see an error message...
	10.5	Cannot print to a network printer after installing Norton Internet Security or Norton Personal Firewall Situation: You print to a shared printer over a Microsoft network. When Norton Internet Security or Norton Personal Firewall is enabled, you see error messages that indicate that you cannot...
	10.6	Cannot see all of a Web page when Norton Internet Security or Norton Personal Firewall is installed Situation: When you visit certain Web sites, part of the Web page is not shown. If you disable some features of Norton Internet Security or Norton Personal Firewall, the whole page appears.
	10.7	Changing when Norton Internet Security or Norton Personal Firewall loads during Windows startup Situation: Technical Support has suggested that you configure Norton Internet Security or Norton Personal Firewall to load later during the Windows startup, or you suspect that a conflict...
	10.8	Continuous restart cycle during or after a Norton Internet Security installation Situation: You install the retail version of Norton Internet Security (NIS), Norton Personal Firewall (NPF), or Norton Internet Security Professional (NIS Pro). After you restart the...
	10.9	Enabling or disabling Intrusion Detection in Norton Internet Security or Norton Personal Firewall Situation: You have Norton Internet Security, Norton Personal Firewall, or Norton Internet Security Professional 2003 or later installed. You want to know how to enable or disable the...
	10.10	Error: "Failed to save settings. Please verify that your Windows account is not restricted." when turning on Intrusion Detection Situation: After installing Norton Internet Security or Norton Personal Firewall, you notice that Intrusion Detection is turned off. When you turn on Intrusion Detection, you see one of the...
	10.11	Error: "STOP 0x0000007F (Unexpected_Kernal_Mode_Trap) with Windows 2000 . . ." Situation: After installing Norton Internet Security or Norton Personal Firewall to your Windows® 2000 computer, the computer either stops responding or restarts and displays the error...
	10.12	Error: "Windows Protection Error" after installing Norton Internet Security or Norton Personal Firewall Situation: After installing Norton Internet Security or Norton Personal Firewall, you see the error message "Windows Protection Error, You need to restart your computer, System Halted " (the...
	10.13	Event log shows multiple Trojan attempts blocked after running Symantec Security Check Situation: You have recently run the Symantec Security Check. When you check the NIS/NPF event logs, you find several attempts by multiple Trojans that have been blocked by Norton Internet...
	10.14	Fonts change to Times New Roman after Norton Internet or Norton Personal Firewall installation Situation: After you install Norton Internet Security or Norton Personal Firewall 2003, you notice that the fonts have changed to Times New Roman on the main user interface.
	10.15	Norton AntiVirus takes a long time to load when installed with Norton Personal Firewall Situation: You have Norton AntiVirus installed, and everything seems to be functioning normally. However, after installing Norton Personal Firewall, you notice that Norton AntiVirus takes a...
	10.16	Norton Internet Security and Norton Personal Firewall compatibility with Windows Server operating systems Situation: During the setup of Norton Internet Security or Norton Personal Firewall, you see a lengthy message that begins "Norton Personal Firewall has detected a server version of Windows...
	10.17	Norton Internet Security or Norton Personal Firewall fail to function after uninstalling and reinstalling TCP/IP Situation: You have Norton Internet Security or Norton Personal Firewall 2003 or 2004 installed on your computer. During the course of troubleshooting or other maintenance, you uninstalled...
	10.18	Problems using NIS or NPF with Magic Folders installed Situation: When you have Norton Internet Security (NIS) or Norton Personal Firewall (NPF) and Magic Folders installed on the computer, you see one or more of the following problems: -...
	10.19	Unable to communicate with a gateway that is running Norton Internet Security or Norton Personal Firewall Situation: You have a gateway computer running Norton Internet Security (NIS) or Norton Personal Firewall (NPF). Client computers that connect to the Internet through the gateway computer...
	10.20	Unblocking programs in Norton Internet Security after selecting block and checking "Always use this action" Situation: You blocked a program's access to the Internet by selecting block and checking "Always use this action" in a Norton Internet Security or Norton Personal Firewall alert message.

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