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Error 1722: "There is a problem with this Windows Installer package . . . " when installing Norton Internet Security

STEP 1
   Print this page

 
 
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STEP 2
   Choose your operating system
 
 
I have Windows 98
STEP 1
   Register Wintrust.dll
1
Click Start > Run.
2
Type the following and press Enter:
        
Regsvr32 wintrust.dll
3
Click OK at the next prompt.
STEP 2
   Manually remove corrupted Microsoft® installer files
1
On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
2
On the View menu, click Folder Options.
3
On the View tab, in the Advanced Settings pane, under Files and Folders, verify that Hide file extensions for known file types is unchecked.
4
In the Advanced settings dialog box, under the "Hidden files" folder, click Show all files.
5
Click Apply > Like Current Folder or Apply to all folders.
6
Click OK.
7
Browse the following folder:
 
C:\Windows\Installer
8
In this folder, find the file with .msi extension.
9
Click Properties > Summary.
10
If either the Subject or Author fields contains a reference to Norton or Symantec, click OK.
11
Click Delete.
12
Do one of the following:
 
  • If there are no more files with the .msi extension then reinstall Norton Internet Security.
  • If there are other files with the .msi extension, repeat these lines 8 to 11 for each file with the .msi extension.


What if this didn't work?
 I have Windows ME/XP
STEP 1
   Register Wintrust.dll
1
Click Start > Run.
2
Type the following and press Enter:
        
Regsvr32 wintrust.dll
3
Click OK at the next prompt.
STEP 2
   Manually remove corrupted Microsoft® installer files
1
On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
2
On the Tools menu, click Folder Options.
3
On the View tab, in the Advanced Settings pane, under Files and Folders, verify that Hide file extensions for known file types is unchecked.
4
Uncheck Hide protected operating system files and under the Hidden files folder, click Show hidden files and folders.
5
Click Apply > Like Current Folder or Apply to all folders.
6
Click OK.
7
Browse the following folder:
 
C:\Windows\Installer
8
In this folder, find the file with .msi extension.
9
Click Properties > Summary.
10
If either the Subject or Author fields contains a reference to Norton or Symantec, click OK.
11
Click Delete.
12
Do one of the following:
 
  • If there are no more files with the .msi extension then reinstall Norton Internet Security.
  • If there are other files with the .msi extension, repeat these lines 8 to 11 for each file with the .msi extension.


What if this didn't work?
I have Windows 2000
STEP 1
   Register Wintrust.dll
1
Click Start > Run.
2
Type the following and press Enter:
        
Regsvr32 wintrust.dll
3
Click OK at the next prompt.
STEP 2
   Manually remove corrupted Microsoft® installer files
1
On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer.
2
On the Tools menu, click Folder Options.
3
On the View tab, in the Advanced Settings pane, under Files and Folders, verify that Hide file extensions for known file types is unchecked.
4
Uncheck Hide protected operating system files and under the Hidden files folder, click Show hidden files and folders.
5
Click Apply > Like Current Folder or Apply to all folders.
6
Click OK.
7
Browse the following folder:
 
C:\WinNT\Installer
8
In this folder, find the file with .msi extension.
9
Click Properties > Summary.
10
If either the Subject or Author fields contains a reference to Norton or Symantec, click OK.
11
Click Delete.
12
Do one of the following:
 
  • If there are no more files with the .msi extension then reinstall Norton Internet Security.
  • If there are other files with the .msi extension, repeat these lines 8 to 11 for each file with the .msi extension.


What if this didn't work?

 

Available Translations:


Document ID: 2003100915500036
Last Modified: 08/04/2009
Date Created: 10/09/2003
Operating System(s): Windows 98, Windows 98SE, Windows 2000, Windows XP Home Edition, Windows XP Professional Edition, Windows Me
Product(s): Norton Internet Security 2004 7.0, Norton Internet Security 2005 8.0, Norton Internet Security Professional 2004 7.0, Norton Internet Security 2005 AntiSpyware Edition 8.2