AOL Instant Messenger does not start or connect after installing Norton Internet Security or Norton Personal Firewall

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AOL Instant Messenger does not start or connect after installing Norton Internet Security or Norton Personal Firewall

Situation:
After installing Norton Internet Security or Norton Personal Firewall, AOL Instant Messenger fails to connect to the AOL servers during the Windows startup sequence, or AOL Instant Messenger closes on its own.

Solution:
This problem was fixed by the latest Norton Internet Security program update. To install the update, start Norton Internet Security, run LiveUpdate, download all available updates, and then restart the computer when prompted. Repeat this procedure until no new updates are available.

For more details on how to run LiveUpdate, see the document How to run LiveUpdate.

References:
Related links
If you are a Symantec Enterprise customer using Symantec Client Firewall, then read the document AOL Instant Messenger fails to load or connect after installing Symantec Client Firewall instead of this one.

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Document ID: 2004112910305336
Last Modified: 04/11/2007
Date Created: 11/29/2004
Operating System(s): Windows 98, Windows 98 SE, Windows Me, Windows 2000, Windows XP Home Edition, Windows XP Professional Edition, Windows 98SE
Product(s): Norton Internet Security 2003 6.0, Norton Internet Security 2004 7.0, Norton Internet Security 2005 8.0, Norton Personal Firewall 2003 6.0, Norton Personal Firewall 2004 7.0, Norton Personal Firewall 2005 8.0, Norton Internet Security 2005 AntiSpyware Edition 8.2