Auto-Protect displays "Off" and Email Scanning displays "Error"
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Print this page |
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We suggest that you print this page before you start. PRINT
Because you must return to this page after you restart the computer, add this page to Favorites. |
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Automatically reset the file to start when you start Windows |
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Run a tool to automatically reset the startup file. RUN IT NOW
If the problem is not fixed, go to STEP 3. |
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Disable and re-enable Auto-Protect |
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- 1
- Start Norton AntiVirus.
If Norton AntiVirus is part of Norton Internet Security or Norton SystemWorks, then start that program. |
- 2
- Click Options.
If you see a menu, then click Norton AntiVirus.
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- 3
- Under System, click Auto-Protect.
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- 4
- Under How to stay protected, uncheck Start Auto-Protect when Windows starts up (recommended).
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- 7
- Repeat this entire step (STEP 3), except in line 5 check Start Auto-Protect when Windows starts up (recommended).
- If the problem is not fixed, then go to STEP 4.
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Run LiveUpdate and run a full system scan |
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- 1
- Run a tool to download the latest updates and virus definitions. RUN IT NOW
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- 2
- Run a full system scan on your computer.
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What if this did not work?
Document ID: 2003091710234206
Last Modified: 08/04/2009
Date Created: 09/17/2003
Operating System(s): Windows 98, Windows Me, Windows 2000, Windows XP
Product(s): Norton AntiVirus 2003, Norton AntiVirus 2003 Professional Edition, Norton AntiVirus 2004, Norton AntiVirus 2004 Professional, Norton AntiVirus 2005, Norton AntiVirus 2005 3 User License
