Message: "ccApp.exe is not responding" during computer restart or shutdown

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I use Norton AntiVirus 2005

STEP 1
Run LiveUpdate

Run a tool to download the latest updates and virus definitions. RUN IT NOW

Follow the on-screen instructions. If the problem persists, continue to STEP 2.

STEP 2
Delete temporary files

1
Run a tool to remove temporary files. RUN IT NOW
Follow the on-screen instructions.

2
Restart the computer. If the problem persists, continue to STEP 3.

STEP 3
Turn off Auto-Protect floppy drive scan on shutdown

1
Start Norton AntiVirus.
If Norton AntiVirus is installed as a part of Norton SystemWorks or Norton Internet Security, then start that program.

2
Click Options.
If you see a menu, click Norton AntiVirus.

3
In the Norton AntiVirus Options dialog box, in the left pane, double-click Auto-Protect.

4
Click Advanced.

5
In the right pane, uncheck Scan floppy disk in A: for boot viruses when shutting down.

6
Click OK.

7
Restart the computer.

I use Norton AntiVirus 2006/2004/2003

STEP 1
Delete temporary files

1
Run a tool to remove temporary files. RUN IT NOW
Follow the on-screen instructions.

2
Restart the computer.
If the problem persists, continue to STEP 2.

STEP 2
To turn off floppy drive scanning on shutdown

1
Start Norton AntiVirus.
If Norton AntiVirus is installed as a part of Norton SystemWorks or Norton Internet Security, then start that program.

2
Click Options.
If you see a menu, click Norton AntiVirus.

3
In the Norton AntiVirus Options dialog box, in the left pane, double-click Auto-Protect.

4
Click Advanced.

5
In the right pane, uncheck Scan floppy disk in A: for boot viruses when shutting down.

6
Click OK.

7
Restart the computer.

Document ID: 2003080112421906
Last Modified: 04/30/2008
Date Created: 08/01/2003
Operating System(s): Windows XP
Product(s): Norton AntiVirus 2003, Norton AntiVirus 2003 Professional Edition, Norton AntiVirus 2004, Norton AntiVirus 2004 Professional, Norton AntiVirus 2005, Norton AntiVirus 2005 3 User License, Norton AntiVirus 2006, Norton Virus Protection