Error: "Norton AntiVirus has encountered an internal program error" (3005,597)

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STEP 1
Print this page

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Because you will return to this page after you restart the computer, add this page to Favorites.

STEP 2
Run LiveUpdate

Run a tool to download the latest updates and virus definitions. RUN IT NOW

Follow the on-screen instructions. If the problem persists, continue to STEP 3.

STEP 3
Download the Norton Security Scan

1
Download Norton Security Scan . DOWNLOAD NOW

2
Click Save.

Save the file on to your desktop.

3
Create a new folder in your C drive with the following folder name:

NSS

4
On the Desktop, double-click the NortonSecurityScan.exe file.

5
Click Run.

6
Click Browse, and then navigate to the following folder:

C:\NSS

7
Click Unzip.

8
Click OK.

STEP 4
Run the Norton Security Scan

1
Start Windows Explorer.

2
Navigate to the following folder:

C:\NSS

3
Double-click the NSS.exe file.

4
Read the License Agreement, and then click I Agree to continue.

5
Click Full System Scan, and then click Start Scan.

6
Follow the prompts.

7
Once the scan finishes, restart the computer.

STEP 5
Uninstall and reinstall your product

I have Norton AntiVirus 2004 or 2004 Professional

I have Norton AntiVirus 2003 or 2003 Professional

Document ID: 2002091114074106
Last Modified: 03/21/2008
Date Created: 09/11/2002
Operating System(s): Windows 98, Windows 98 SE
Product(s): Norton AntiVirus 2003, Norton AntiVirus 2003 Professional Edition, Norton AntiVirus 2004, Norton AntiVirus 2004 Professional