Situation:
When you send email after installing Norton AntiVirus (NAV) 2002 or 2003, you see an "Outgoing Email" message. The message remains until all of your outgoing email has been scanned. You want to stop the message box from displaying during a scan.

Solution:
Follow the steps that apply to your version of NAV to prevent the outgoing email message from displaying when sending email.

NOTE: Disabling the outgoing email message from displaying does not disable outgoing email scanning.

• NAV 2002:
  There is a NAV program update that enables you to stop the outgoing email scan progress indicator message box from displaying. Follow these steps to download the NAV program update, and then configure the program to not display the outgoing email scanning message:
  
  To download the NAV program update:
  1. Open NAV.
  2. Click LiveUpdate.
  3. Click Next.
  4. Download the NAV program update.
  5. Restart the computer when prompted.
  
  To configure NAV 2002 to disable the outgoing email scan progress indicator message box:
  1. Open NAV.
  2. Click Options.
  3. Click Email.
  4. Uncheck "Display progress indicator when sending email."
• NAV 2003:
  To configure NAV 2003 to disable the outgoing email scan progress indicator message box:
  1. Open NAV.
  2. Click Options.
  3. Click Email.
  4. Click Advanced.
  5. Uncheck "Display progress indicator when sending email."
  6. Close NAV.

For more information about the outgoing email scan progress indicator message box, see the document Why does Norton AntiVirus display an Outgoing Email message when sending outbound email?

Document ID: 2001101808105006
Last Modified: 02/27/2003
Date Created: 10/18/2001
Operating System(s): Windows 98, Windows Me, Windows NT 4.0, Windows 2000, Windows 98 SE, Windows XP Home Edition, Windows XP Professional Edition
Product(s): Norton AntiVirus 2003, Norton AntiVirus 2003 Professional Edition