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Error: "Error 1722. There is a problem with this Windows Installer package . . ." when installing Norton AntiVirus

This message indicates that there was a problem with the installation. Use the Norton Removal Tool to remove the failed installation.

 

STEP 1
   Print this page

We suggest that you print this page before you start.

Expand each section by clicking the "+" before you print the page. PRINT

Because you must return to this page after you restart the computer, add this page to Favorites.

STEP 2
   Register Wintrust.dll
1
Click Start > Run.
2
In the Run dialog box, type the following text:
 
regsvr32 wintrust.dll
3
Press Enter.
4
Click OK.
STEP 3
   Uninstall your Norton products

Warning Warning The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. Before you continue, make sure that you have the installation CDs or downloaded installation files for any Norton products that you want to reinstall. Also, if you use ACT! or WinFAX, back up those databases and uninstall those products.

1
Download the Norton Removal Tool for your version of Windows.
 
 Save the file to the Windows desktop.

2
On the Windows desktop, double-click the Norton Removal Tool icon.
3
Follow the on-screen instructions.
 Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.

STEP 4
   Reinstall your Norton products

Choose the statement that best describes your situation:

I have the product on a CD

1
Insert the CD into the CD-ROM drive.
2
Click Install Product Name, where Product Name is the name of your Norton product.
3
Follow the on-screen instructions.

I downloaded the product from the Symantec Store and still have the installation file

1
Find the product installation file. Unless you saved it elsewhere, it is on the Windows desktop.
2
Double-click the installation file.
 Wait for the installation wizard to appear—it may take a minute or two.
3
Click Install Product Name, where Product Name is the name of your Norton product.
4
Follow the on-screen instructions.

I downloaded the product from the Symantec Store and no longer have the installation file

1
Go to the Symantec Store Order Status Web page.
2
Type in your order number and password to log on, and you will see your order information.
If you do not know your order number and password, you can look up your order using your email address.
3
On your Order Summary, click Start Download.
NOTE Note
  • If you purchased your product more than 60 days ago, you can click Buy Now to buy the Extended Download Service and download the product again.
  • If you purchased your product more than a year ago, you cannot download your product anymore. You can buy a new version of your product at a discounted price by purchasing an upgrade. Go to our Upgrades and Renewals page, then choose your product and version to see your upgrade options.

The product came pre-installed on my computer

Reinstall your Norton product from the back-up CD that came with your computer.

If you do not have the back-up CD or are not sure how to use it, please contact your computer manufacturer for help.

I downloaded the product from my Internet service provider (ISP)

1
Find the product installation file.
If you no longer have the installation file, download it again from your ISP.
2
Double-click the installation file.
 Wait for the installation wizard to appear—it may take a minute or two.
3
Click Install Product Name, where Product Name is the name of your Norton product.
4
Follow the on-screen instructions.

 

Available Translations:


Document ID: 2004102908033506
Last Modified: 05/27/2009
Date Created: 10/29/2004
Operating System(s): Windows 98, Windows Me, Windows 2000, Windows XP
Product(s): Norton AntiVirus 2003, Norton AntiVirus 2003 Professional Edition, Norton AntiVirus 2004, Norton AntiVirus 2004 Professional, Norton AntiVirus 2005, Norton AntiVirus 2005 3 User License