Error: "Norton AntiVirus was unable to scan your Instant Messenger . . . " (3021,4) after installing Norton AntiVirus

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Error: "Norton AntiVirus was unable to scan your Instant Messenger . . . " (3021,4) after installing Norton AntiVirus

STEP 1
Print this document

We suggest that you print this document before you start. PRINT

STEP 2
Turn off Norton AntiVirus Instant Messenger scanning

1
If the (3021,4) error message keeps you from seeing the Norton AntiVirus interface, then drag the message out of the way.

2
Start Norton AntiVirus.
If Norton AntiVirus is part of Norton Internet Security or Norton SystemWorks, then start that program.

3
On the program interface, click Options.
If you see a menu, click Norton AntiVirus.

4
On the left side of the Norton AntiVirus Options screen, click Instant Messenger.

5
Under "What instant messengers to protect," uncheck all of the items, and then click OK.

6
Restart the computer. Go to the next section.

STEP 3
To update to the latest version of MSN Messenger

1
Go to MSN.com, and follow the instructions to download and install the latest version of MSN Messenger.

2
Restart the computer.
Norton AntiVirus Instant Messenger scanning should be configured automatically. If it is not, go to STEP 4 to manually configure the latest version of MSN Messenger to work with Norton AntiVirus Instant Messenger scanning.

STEP 4
Turn on Norton AntiVirus Instant Messenger scanning

1
Start Norton AntiVirus.
If Norton AntiVirus is part of Norton Internet Security or Norton SystemWorks, then start that program.

2
On the program interface, click Options.
If you see a menu, click Norton AntiVirus.

3
On the left side of the Norton AntiVirus Options screen, click Instant Messenger.

4
In "What instant messengers to protect," check MSN/Windows Messenger, and then click OK.

What if this didn't work?

References:
This document is also for Norton Virus Protection.

Available Translations:

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Document ID: 2004102711134006
Last Modified: 08/04/2009
Date Created: 10/27/2004
Operating System(s): Windows 98, Windows Me, Windows 2000, Windows XP
Product(s): Norton AntiVirus 2005, Norton AntiVirus 2005 3 User License