Auto-Protect displays "Off" and Email Scanning displays "Error"

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Auto-Protect displays "Off" and Email Scanning displays "Error"

STEP 1
Print this page

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STEP 2
Automatically reset the file to start when you start Windows

Run a tool to automatically reset the startup file. RUN IT NOW

If the problem is not fixed, go to STEP 3.

STEP 3
Disable and re-enable Auto-Protect

1
Start Norton AntiVirus.
If Norton AntiVirus is part of Norton Internet Security or Norton SystemWorks, then start that program.

2
Click Options.
If you see a menu, then click Norton AntiVirus.

3
Under System, click Auto-Protect.

4
Under How to stay protected, uncheck Start Auto-Protect when Windows starts up (recommended).

5
Click OK.

6
Restart the computer.

7
Repeat this entire step (STEP 3), except in line 5 check Start Auto-Protect when Windows starts up (recommended).
If the problem is not fixed, then go to STEP 4.

STEP 4
Run LiveUpdate and run a full system scan

1
Run a tool to download the latest updates and virus definitions. RUN IT NOW

2
Run a full system scan on your computer.

What if this did not work?

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Document ID: 2003091710234206
Last Modified: 04/30/2008
Date Created: 09/17/2003
Operating System(s): Windows 98, Windows Me, Windows 2000, Windows XP
Product(s): Norton AntiVirus 2003, Norton AntiVirus 2003 Professional Edition, Norton AntiVirus 2004, Norton AntiVirus 2004 Professional, Norton AntiVirus 2005, Norton AntiVirus 2005 3 User License