STEP 1		Print this page
		We suggest that you print this page before you start. PRINT

STEP 2		Check that the Quarantine folder exists
		1 If the error message appears, click OK to close it. 2 Click Start > Programs > Accessories > Windows Explorer. 3 Look for the Quarantine folder for your Norton program version:    For Norton AntiVirus, look for C:\Program Files\Norton AntiVirus\Quarantine For Norton Internet Security, look for C:\Program Files\Norton Internet Security\Norton AntiVirus\Quarantine For Norton SystemWorks, look for C:\Program Files\Norton SystemWorks\Norton AntiVirus\Quarantine   4 Do one of the following, depending on whether the folder exists or not:   If the Quarantine folder exists, skip to STEP 3. If the Quarantine folder does not exist, then make sure that the Norton AntiVirus folder is open and continue with line 5   5 On the File menu, click New > Folder. 6 Type the following folder name: Quarantine 7 Press Enter.

STEP 3		Check that the Incoming and Portal folders exist
		1 Open the Quarantine folder for your Norton program version:    For Norton AntiVirus, open C:\Program Files\Norton AntiVirus\Quarantine For Norton Internet Security, open C:\Program Files\Norton Internet Security\Norton AntiVirus\Quarantine For Norton SystemWorks, open C:\Program Files\Norton SystemWorks\Norton AntiVirus\Quarantine You should see the two folders, Portal and Incoming, listed under the Quarantine folder. 2 Do one of the following, depending on whether the folders exist or not: If the folders exist, skip to STEP 4. If the folders do not exist, then continue with line 4. 3 On the File menu, click New > Folder. 4 Type the following folder name: Incoming 5 Press Enter. 6 On the File menu, click New > Folder. 7 Type the following folder name: Portal 8 Press Enter. 9 Exit Windows Explorer. 10 Restart the computer. 11 If the problem persists, go to STEP 4

STEP 4		Uninstall and reinstall your Norton product
		1 Click Start > Control Panel. 2 In the Control Panel, double-click Add or Remove Programs. 3 In the list of installed programs, click the Norton product that you want to uninstall, and then click Change or Remove. 4 Click Remove All to confirm that you want to uninstall the product. 5 If you have files in Norton Quarantine, click Yes to delete the quarantined files from your computer. 6 Click Next to confirm that you want to uninstall the product. 7 Click Restart Now. Your Norton product is not fully uninstalled until you restart your computer. 8 Click Finish. 9 After the computer restarts, reinstall your Norton program.

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