Cannot send email with Norton AntiVirus email scanning enabled

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Cannot send email with Norton AntiVirus email scanning enabled

STEP 1
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STEP 2
Update your Norton product

Many problems have been fixed in the latest Norton product update. If you have Norton AntiVirus 2006 installed in Windows XP with a valid subscription, then you are eligible for the latest product update. Click the button to update your Norton program.
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If you purchased your product through your Internet service provider (ISP), please be sure that you have the latest version available from your ISP. Run LiveUpdate to download and install the most recent updates.

If you do not want to update your Norton product, go to the next step.

STEP 3
Choose your Email program

I use Microsoft Outlook XP/2000

1
Start Microsoft Outlook.

2
On the Tools menu, click Options.

3
On the Mail Delivery/Mail Setup tab, uncheck Hang up when finished sending, receiving, or updating.

4
Click OK.

5
Exit all programs and restart the computer.

6
Resend email.

What if this didn't work?

I use Microsoft Outlook Express 6.0/5.0

1
Start Outlook Express.

2
On the Tools menu, click Options.

3
On the Connection tab, uncheck Hang up after sending and receiving.

4
Click OK.

5
Exit all programs and restart the computer.

6
Resend email.

What if this didn't work?

References:
This document is also for Norton Virus Protection.

Available Translations:

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Document ID: 2003100110523806
Last Modified: 04/06/2009
Date Created: 10/01/2003
Operating System(s): Windows 98, Windows Me, Windows 2000, Windows XP
Product(s): Norton AntiVirus 2003, Norton AntiVirus 2003 Professional Edition, Norton AntiVirus 2004, Norton AntiVirus 2004 Professional, Norton AntiVirus 2005, Norton AntiVirus 2005 3 User License, Norton AntiVirus 2006, Norton Virus Protection