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Error: "Norton AntiVirus has encountered an internal program error" (4002, 519)

 I have a SoundBlaster Audigy sound card 

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STEP 1
  Print this page

We suggest that you print this page before you start. PRINT

Because you must return to this page after you restart the computer, add this page to Favorites.

STEP 2
   Stop Creative MediaSource Go! from running when the computer starts
1
On the Windows taskbar, click Start > Programs > Creative > Creative MediaSource Go! > Creative MediaSource Go!
2
Right-click anywhere on Creative MediaSource Go!
3
In the new window that appears, click Close.
This prevents the program from loading when the computer starts.
4
Do one of the following:
  • If you also have Creative RemoteCenter, then go to STEP 3
  • If you do not have Creative RemoteCenter, then restart the computer.
    If the problem persists, go to STEP 4.

STEP 3
   Stop Creative RemoteCenter from running when the computer starts
1
In Windows XP, on the taskbar, click Start > Control Panel > Remote Control Center.
2
Uncheck Enable RemoteCenter.
3
Uncheck Show RemoteCenter icon on taskbar.
4
Uncheck Show RemoteCenter splash screen when RemoteCenter is started.
5
Restart the computer.
After the computer starts and Norton AntiVirus runs without a problem, then re-enable RemoteCenter.
To re-enable RemoteCenter, repeat steps 1 through 5, this time checking each entry.
 If the problem persists, then go to STEP 4.
STEP 4
   Turn on Symantec startup files that have been turned off
Run a tool to turn on critical Symantec startup files. RUN IT NOW

Follow the on-screen instructions.  Restart the computer once the tool completes running.


If the problem persists, then go to What if this didn't work?
What if this didn't work? 

 I do not have a SoundBlaster Audigy sound card or I do not know if I have one 
            
   Turn on Symantec startup files that have been turned off
Run a tool to turn on critical Symantec startup files. RUN IT NOW

Follow the on-screen instructions.  Restart the computer once the tool completes running.


If the problem persists, then go to What if this didn't work?
What if this didn't work?

Technical Information:



 

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Document ID: 2003072316083906
Last Modified: 04/30/2008
Date Created: 07/23/2003
Operating System(s): Windows 98, Windows Me
Product(s): Norton AntiVirus 2004, Norton AntiVirus 2004 Professional, Norton AntiVirus 2005, Norton AntiVirus 2005 3 User License