Frequently asked questions
		What is Email Scanning? Norton AntiVirus Email Scanning verifies that email and attachments are free from viruses and other malicious code as you download them from your Internet service provider (ISP). The Outgoing Email Scanning feature verifies that the email that you send is free from viruses and malicious code before you send it. Note Run LiveUpdate at least once each week to keep your virus protection current. What email programs does Email Scanning support? Supported programs include Microsoft Outlook, Microsoft Outlook Express, Eudora, Netscape Messenger, and Pegasus Mail. In addition, Norton AntiVirus Email Scanning supports Becky! Internet Mail 1.26 and AL-Mail32 1.11. Email Scanning does not work with AOL or Web-based email programs, such as Yahoo or Hotmail. For more information about Email Scanning and AOL, click here. For more information on Email Scanning and Web-based email programs, click here. What type of email servers does Email Scanning support? Incoming Email Scanning supports POP3 mail servers. POP3 is the industry standard, which is used by the majority of Internet service providers. It also supports the less common APOP, QPOP, and VPOP standards. Outgoing Email Scanning supports SMTP servers. Does Symantec make an email scanning product to protect a Microsoft Exchange Server? Yes, Symantec has an antivirus solution for companies that are running Microsoft Exchange Server. For more information about Norton AntiVirus for Microsoft Exchange, click here. Does Email Scanning support Secure Password Authentication? Yes, Email Scanning supports Secure Password Authentication. Are you still protected from viruses if your ISP does not use the POP3 standard? Yes, Norton AntiVirus Auto-Protect protects your computer from viruses and other malicious code by automatically scanning any email attachment file that is opened, moved, or copied on your hard drive. For more information click here. Does Email Scanning change my email settings? No, Email Scanning keeps your original email settings. This was made possible by a new feature included in Norton AntiVirus 2003 named ccEmailProxy. ccEmailProxy monitors the incoming mail port 110 and outgoing mail port 25 for email messages without having to change your email settings. Is it possible to turn off the Outgoing Email Scanning dialog box that is displayed when Norton AntiVirus scans an outgoing email? Yes, the most recent Norton AntiVirus 2003 program update adds the Option to turn off this dialog box. This Option appears by default in Norton AntiVirus 2004. Click here for information about the dialog box and how to disable it. What does "OE has removed a potentially harmful attachment" mean? Click here to know more information. Is my computer still protected against viruses if I disable Email Scanning? Disabling Email Scanning does not leave you unprotected against viruses that are distributed as email attachments. Norton AntiVirus Auto-Protect scans incoming files as they are saved to your hard drive, including email and email attachments. Email Scanning is just another layer on top of this. To make sure that Auto-Protect is providing the maximum protection, keep Auto-Protect enabled and run LiveUpdate regularly to ensure that you have the most recent virus definitions. How does Email Scanning work in Norton AntiVirus 2003-2005? In the following diagram, steps 1 through 4 describe how Email Scanning scans outgoing email and steps 5 through 8 describe how Email Scanning scans incoming email.

Available Translations: