This solution requires that you use Internet Explorer. If this page is open in any other Web browser, open it in Internet Explorer.

STEP 1		Print this page
		We suggest that you print this page before you start.  PRINT  Because you must return to this page after you restart the computer, add this page to Favorites.

STEP 2		Run an Online virus scan
		1 Click on the button to run an online virus scan. RUN IT NOW   When you are asked if you want to run the software, be sure to click Run. If you see a yellow bar at the top of the window with a message about ActiveX controls, click the bar and then click Install ActiveX control. When a small box appears, click Install. 2 When the Security Check Web page opens, click GO. 3 When you are asked, always click START, Next, or Install. 4 Allow the scan to run. The scan can take thirty minutes or longer. Do not interrupt the scan. 5 When the scan finishes, if any problems were found, you will be given links to more information. 6 If no problems were found, return to this page and go to STEP 3.

STEP 3		Disable and then re-enable Auto-Protect
		1 Start Norton AntiVirus. If Norton AntiVirus is part of Norton Internet Security or Norton SystemWorks, then start that product. 2 Click Options. If you see a menu, then click Norton AntiVirus. 3 Under System, click Auto-Protect. 4 Under How to stay protected, uncheck Run at System Startup. 5 Click OK. 6 Restart the computer. Go to line 7. 7 Start Norton AntiVirus. If Norton AntiVirus is part of Norton Internet Security or Norton SystemWorks, then start that product. 8 Click Options. If you see a menu, then click Norton AntiVirus. 9 Under System, click Auto-Protect. 10 Under How to stay protected, check Run at System Startup. 11 Click OK. 12 Restart the computer.

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