Error: "Norton AntiVirus was unable to scan your Instant Messenger download for infections" (3021,4)

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Error: "Norton AntiVirus was unable to scan your Instant Messenger download for infections" (3021,4)

STEP 1
Print this document

We suggest that you print this page before you start.

Expand each section by clicking the "+" before you print the page. PRINT

STEP 2
Turn off Norton AntiVirus Instant Messenger

1
If the (3021,4) error message keeps you from seeing the Norton AntiVirus interface, then drag the message out of the way.

2
Start Norton AntiVirus.
If Norton AntiVirus is part of Norton Internet Security or Norton SystemWorks, then start Norton Internet Security or Norton SystemWorks.

3
On the program interface, click Options.
If you see a menu, click Norton AntiVirus.

4
On the left side of the Norton AntiVirus Options screen, click Instant Messenger.

5
Under the section headed "What instant messengers to protect," uncheck all of the items, and then click OK.

6
Restart the computer, and then go on to the next section.

STEP 3
Run LiveUpdate to download the latest Norton AntiVirus program update

1
On the Norton AntiVirus, Norton Internet Security, or Norton SystemWorks program interface, click LiveUpdate.
Download all available updates, and restart the computer if you are asked to do so.

2
Run LiveUpdate again until you see the following message:
"Thank you for using LiveUpdate. All of the Symantec products and components installed on your computer are currently up to date. Remember to check for new updates frequently."

3
Do one of the following:

I use AOL Instant Messenger, Windows Messenger or Yahoo! Messenger

1
On the Norton AntiVirus, Norton Internet Security, or Norton SystemWorks program interface, click Options.
If you see another menu, click Norton AntiVirus.

2
On the left side of the Norton AntiVirus Options screen, click Instant Messenger.

3
Under "What instant messengers to protect," check AOL Instant
Messenger, Windows Messenger, or Yahoo! Messenger.

4
Click OK.

5
Exit Norton AntiVirus.

6
To enable Norton AntiVirus Instant Messenger scanning to work with
MSN Messenger, continue with the next section, "I use MSN Messenger."

I use MSN Messenger

1
Go to MSN.com, and follow the instructions to download and install the
latest version of MSN Messenger 6.

2
Restart the computer.
Norton AntiVirus Instant Messenger scanning should be automatically
configured to work with the latest version of MSN Messenger 6. If it is
not, then continue on to the next section.

STEP 4

Configure Norton AntiVirus 2003 to work with the latest version of MSN Messenger 6

In the document How to configure MSN Messenger 6.x to use Norton AntiVirus to scan downloaded files, read the section "To configure MSN Messenger 6.x to scan downloaded files using Norton AntiVirus."

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Document ID: 2002092103371406
Last Modified: 10/03/2006
Date Created: 09/20/2002
Operating System(s): Windows 98, Windows 98 SE, Windows XP Home Edition, Windows XP Professional Edition
Product(s): Norton AntiVirus 2003, Norton AntiVirus 2003 Professional Edition