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What to do before installing Norton AntiVirus 2003 or 2004

This solution requires that you use Internet Explorer. If this page is open in any other Web browser, open it in Internet Explorer.

 

STEP 1
  Remove Windows temporary files

Run a tool to remove temporary files. RUN IT NOW  

STEP 2
  Download the Norton Security Scan
   
1
Download Norton Security Scan .  DOWNLOAD NOW 
2
Click Save.

Save the file on to your desktop.
3
Create a new folder in your C drive with the following folder name:

NSS
4
On the Desktop, double-click the NortonSecurityScan.exe file.
5
Click Run.
6
Click Browse, and then navigate to the following folder:

C:\NSS
7
Click Unzip.
8
Click OK.
STEP 3
  Run the Norton Security Scan
1
Start Windows Explorer.
2
Navigate to the following folder:

C:\NSS
3
Double-click the NSS.exe file.
4
Read the License Agreement, and then click I Agree to continue.
5
Click Full System Scan, and then click Start Scan.
6
Follow the prompts.
7
Once the scan finishes, restart the computer.

 

Available Translations:


Document ID: 2002072508561306
Last Modified: 04/30/2008
Date Created: 07/25/2002
Operating System(s): Windows 98, Windows 98 SE, Windows Me, Windows 2000, Windows XP Home Edition, Windows XP Professional Edition
Product(s): Norton AntiVirus 2003, Norton AntiVirus 2003 Professional Edition, Norton AntiVirus 2004, Norton AntiVirus 2004 Professional