Situation:
You want to know why Norton AntiVirus (NAV) displays an Outgoing Email message when you send email. You also want to know how you can configure the program to not display the message.

Solution:
NAV Email Scanning now scans both incoming and outgoing email for viruses, worms, and Trojans. Scanning outgoing email helps ensure that you do not forward infected files or messages.

The following message box is displayed during the scanning of outgoing email:




When an outgoing email is scanned by Email Scanning, instead of being sent directly to your Internet service provider (ISP), it is sent to a temporary holding area where it is scanned by NAV for viruses. At that point your email program sees that the email has been sent and, depending on how your email program has been configured, will either delete the email or add the email to the sent folder. When NAV is finished scanning the outgoing email, it will send the email to your ISP. During this scanning process, NAV displays the message box to prevent you from accidentally terminating your Internet connection before the email has been sent.

If your Internet connection is terminated before NAV is finished scanning and sending the email to your ISP, and if your email program has been configured to save sent emails to the "Sent" box, then you must resend the email by forwarding the email from the "Sent" folder of your email program. If your email program is configured to delete sent emails, then the email will be deleted.

Follow the steps in the section that applies to your version of NAV to stop the outgoing email scan progress indicator message box from displaying:


NAV 2002:

There is a new NAV program update available that will allow you to stop the outgoing email scan progress indicator message box from displaying. Follow these steps to download the NAV program update and then configure the program to not display the outgoing email scanning message:

To verify the version number:

1. Open NAV, click the Help menu, and then click About Norton AntiVirus.
2. Click the Norton AntiVirus tab. If you do not have version 8.07.17c, then follow the steps in the next section. If you have version 8.07.17c, then skip to the section To configure NAV to disable the outgoing email scan progress indicator message box.

1. Open NAV.
2. Click LiveUpdate.
3. Click Next, and then download the Norton AntiVirus program update.
4. Restart the computer when prompted.

1. Open NAV.
2. Click Options.
3. Click Email.
4. Uncheck "Display progress indicator when sending email."

1. Open NAV.
2. Click Options.
3. Click Email.
4. Click Advanced.
5. Uncheck "Display progress indicator when sending email."

Document ID: 2001092614044806
Last Modified: 11/11/2002
Date Created: 09/26/2001
Operating System(s): Windows 98, Windows Me, Windows NT 4.0, Windows 2000, Windows 98 SE, Windows XP Home Edition, Windows XP Professional Edition
Product(s): Norton AntiVirus 2003, Norton AntiVirus 2003 Professional Edition