Error: "Cannot delete navshext.dll . . ." when deleting the Norton AntiVirus program folder
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Print this document |
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- We suggest that you print this document before you start. PRINT
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Select your Norton product |
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I am using Norton AntiVirus 2004 |
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Unregister the Navshext.dll file (for Windows 2000/XP only) |
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- On the Windows desktop, click Start > Run.
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- Type or copy and paste the text that applies to your version of Norton AntiVirus:
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- If Norton AntiVirus is installed as a stand-alone product:
regsvr32 -u "c:\program files\norton antivirus\navshext.dll"
- If Norton AntiVirus is installed as part of Norton SystemWorks:
regsvr32 -u "c:\program files\norton systemworks\norton antivirus\navshext.dll"
- If Norton AntiVirus is installed as part of Norton Internet Security:
regsvr32 -u "c:\program files\norton internet security\norton antivirus\navshext.dll" |
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- Click OK at the next prompt.
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Rename Norton AntiVirus folder, restart the computer and delete the renamed Norton AntiVirus folder |
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- Navigate to the following folder:
- C:\Program Files\Norton AntiVirus
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- Right-click the Norton AntiVirus folder, and then click Rename.
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- Rename the folder to Nortonold, and then click outside of the name box.
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- Click Yes at the next prompt.
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- Close Windows Explorer and any other open applications, and then restart the computer.
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- After restarting, open Windows Explorer.
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- Navigate to the following folder:
- C:\Program Files\Nortonold
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- Right-click Nortonold, and then click Delete.
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- Click Yes at the next prompt.
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I am using Norton AntiVirus 2003 |
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Save your Product Key |
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The Norton 2003 products do not have a product key.
Be sure that you have your product CD or installation file, then go to STEP 2 below.
If you do not have your product CD or installation file, and you have Windows XP, then we suggest that you upgrade to the latest version of your product. UPGRADE |
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Download and run the Norton Removal Tool |
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Warning |
The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. If you use ACT! or WinFAX, back up those databases before you proceed. |
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- Download the Norton Removal Tool for your version of Windows.
- Save the file to the Windows desktop.
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- On the Windows desktop, double-click the Norton Removal Tool icon.
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- Follow the on-screen instructions.
- Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts.
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Document ID: 2001091907501606
Last Modified: 12/12/2007
Date Created: 09/19/2001
Operating System(s): Windows 98, Windows Me, Windows 2000, Windows XP
Product(s): Norton AntiVirus 2003, Norton AntiVirus 2003 Professional Edition, Norton AntiVirus 2004, Norton AntiVirus 2004 Professional