If you do not have Norton AntiVirus installed or your file system is NTFS, then read the document Removing a virus from your computer when Norton AntiVirus is not yet installed.

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		I have the product on a CD   Create Emergency Disks using the Norton AntiVirus CD   Note You will need four blank 1.44-MB floppy disks to create the Emergency Disk set.   1 Insert the Norton AntiVirus CD in the CD-ROM drive. 2 On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer. 3 Navigate to the following folder:   D:\Support\Edisk\  If the CD-ROM drive has a letter other than D, then substitute the appropriate drive letter. 4 Double-click the NED.EXE file to start the Norton Emergency Disk program. 5 Click OK. 6 Label a blank floppy disk as indicated in the dialog box, and then insert it into the floppy disk drive. 7 Click Yes.  The Norton Emergency Disk program will copy the necessary files to the floppy disk. 8 Remove the disk when the program prompts for the next one, and repeat steps 4 and 5 until you have created four disks. After all of the disks have been created, you will see a confirmation message. 9 Remove the last disk. 10 Click OK. 11 Write-protect all disks by moving the slider on the write-protection notch, so that the notch is fully open (the hole is visible). I downloaded the product from the Symantec Store STEP 1   Download and install the Norton AntiVirus Emergency Disks files 1 Click on the button to download NED_2001.exe file. DOWNLOAD 2 When the file download dialog box appears, save the file to the desktop. 3 On the desktop, double-click the NED_2001.exe file that you downloaded. 4 In the Setup dialog box, in the Folder box, type the following text after C:\Program Files\   Emergency Disk 5 Click Install. The folder will be created and the Emergency Disk files will be extracted into that folder. 6 Go to STEP 2.   STEP 2   Create the Norton AntiVirus Emergency Disks 1 On the Windows taskbar, click Start > Programs > Accessories > Windows Explorer. 2 Go to the following folder:   C:\Program Files\Emergency Disk 3 Double-click Ned_2001.exe. 4 In the Welcome dialog box, click OK. 5 Label a blank floppy disk as indicated in the dialog box, and then insert it into the floppy disk drive. 6 Click Yes. The Norton Emergency Disk program will copy the necessary files to the floppy disk. 7 Remove the disk when the program asks you for the next one, and repeat steps 5 and 6 until you have created four disks. After all of the disks have been created, you will see a confirmation message. 8 Remove the last disk. 9 Click OK. 10 Write-protect all disks by moving the slider in the write-protection notch so that the notch is fully open (the hole is visible). 11 For more information on using Emergency Disk set to scan your computer, click Here.

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