In most cases you do not have to send an infected file to Symantec. You only need to send an infected file for one of these reasons:

• Norton AntiVirus finds the same infected files again and again each time the computer is scanned.
• A Symantec technician asks that you submit the file.
• You think that a file is infected. You have scanned with the latest virus definitions (Norton AntiVirus is set to scan all files), and nothing was found.

If the file is compressed, such as a .zip file, then you must decompress it before you submit it. Scan and Deliver cannot submit compressed files. For more information, read Cannot submit compressed infected file to Symantec Security Response. 

		Quarantine and send a suspected file to Security Response
		1 Start Norton AntiVirus. If you have Norton Internet Security or Norton SystemWorks, then start that program and click Norton AntiVirus. 2 In the left pane, click Reports. 3 In the right pane, click whichever of the following that you see:    View Norton Quarantine and Restore View Quarantined Items View Report   4 Click Add Item, and then select the file that you want to place in Quarantine. 5 Click Add. The file appears in the right pane of the Quarantine window. 6 In the right pane, select the file that you want to submit. 7 On the menu bar, click Submit Item. 8 When the Scan and Deliver wizard appears, click Next.  9 Click Yes if you are asked, "Would you like to submit this file today? 10 Click Next. 11 In each of the next three panels, fill in the contact information and click Next. 12 Check the information for accuracy in the Review panel, and then click Next. 13 In the Thank You panel, click Finish. Your virus sample is sent to Symantec Security Response. You will receive the results by email.

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