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27.1Error: "Norton AntiVirus was unable to scan your computer for infections." (3019,6) when running a virus scan
Situation: When you run a virus scan of the computer, you see the following error message: "Norton AntiVirus was unable to scan your computer for infections. The virus scan failed because...
27.2Error: "Norton AntiVirus was unable to scan your computer for infections." (3019,6) when you open a Microsoft Word document or Excel spreadsheet
Situation: You installed Norton AntiVirus 2003 or Norton AntiVirus 2003 Professional Edition. When you open a Microsoft Office Word document or Excel spreadsheet, you see the following error...
27.3Error: "The document <file path>\Normal.dot is still infected..." when starting Microsoft Word
Situation: When you launch Word, Norton AntiVirus (NAV) displays the message "The document C:\Documents and Settings\Administrator\Application Data\Microsoft\Templates\Normal.dot is still...

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