Activity Log
Auto-Protect
	2.1	Auto-Protect displays "Off" and Email Scanning displays "Error" Situation: You have one or more of these problems: -- The Norton AntiVirus icon is no longer in the system tray, or it has a red X through it. -- Auto-Protect does not work. -- When you...
	2.2	Computer restarts or displays STOP error message after installing AutoCAD® 2002 and Norton AntiVirus 2002 Situation: You have installed AutoCAD 2002 and Norton AntiVirus 2002. When the computer starts, you see a blue screen with a STOP error message. The computer might also restart...
	2.3	Does Norton AntiVirus scan password-protected Zip files? Situation: You want to know whether Norton AntiVirus will scan a password protected compressed archive such as a .zip file.
	2.4	Error: "Auto-Protect is unable to run in Safe mode" (4002,518) Situation: You installed Norton AntiVirus and then restarted Windows in Safe mode. Now, when you attempt to enable Auto-Protect, you see the error message "Auto-Protect is unable to run in...
	2.5	Error: "Auto-Protect is unable to start, Symevnt.386 is not loaded. You may need to reinstall Norton AntiVirus to correct the problem." Situation: When you start the computer, you see the error message "Auto-Protect is unable to start, Symevnt.386 is not loaded. You may need to reinstall Norton AntiVirus to correct the...
	2.6	Error: "Failed to load MultiPASS monitor" on restart after installing Norton AntiVirus 2003 Situation: After you install Norton AntiVirus 2003 or Norton AntiVirus 2003 Professional Edition (NAV), you restart the computer and see the error message "Failed to load MultiPASS monitor....
	2.7	Error: "I/O error while self testing Auto-Protect" on restart after installing Norton AntiVirus 2003 or Norton AntiVirus 2003 Professional Edition Situation: After installing Norton AntiVirus 2003 or Norton AntiVirus 2003 Professional Edition (collectively referred to as "NAV" here) and then restarting the computer, you see the error...
	2.8	Error: "NAVW32.EXE entry point not found, the procedure entry point GetScanManager could not be located in the dynamic link library ScanMgr.dll" Situation: When you try to start a virus scan with Norton AntiVirus 2003 (NAV), you see the error "NAVW32.exe entry point not found, the procedure entry point GetScanManager could not be...
	2.9	Error: "Norton AntiVirus has encountered an internal program error" (3005,584) Situation: When restarting the computer after installing Norton AntiVirus, you see the error message "Norton AntiVirus has encountered an internal program error." In the lower-left corner of...
	2.10	Error: "Norton AntiVirus has encountered an internal program error" (3005,597) Situation: After installing Norton AntiVirus or Norton AntiVirus Professional, when you try to change Auto-Protect or open Options, you see the error message "Norton AntiVirus has...
	2.11	Error: "Norton AntiVirus has encountered an internal program error" (4002, 517) Situation: After installing Norton AntiVirus 2003 or Norton AntiVirus 2003 Professional Edition (NAV) 2003 with the default settings and restarting your computer, you notice that...
	2.12	Error: "Norton AntiVirus has encountered an internal program error" (4002, 519) after installing Norton AntiVirus 2003 Situation: When you right-click the Norton AntiVirus (NAV) Auto-Protect icon in the system tray and then click either Enable Auto-Protect or Disable Auto-Protect, you see the error message...
	2.13	Error: "Norton AntiVirus has encountered an internal program error" (4002,515) after installing Norton AntiVirus 2003 Situation: After installing Norton AntiVirus 2003 (NAV) or Norton AntiVirus 2003 Professional Edition (NAV Pro), you see the error message "Norton AntiVirus has encountered an internal...
	2.14	Error: "Norton AntiVirus has encountered an internal program error" (4002,520) Situation: After installing Norton AntiVirus 2003 (NAV) and then restarting Windows 2000 or XP, you see the error message "Norton AntiVirus has encountered an internal program error." In the...
	2.15	Error: "Norton AntiVirus has encountered an internal program error" (4002,522) after installing Norton AntiVirus 2003 Situation: After installing Norton AntiVirus 2003 or Norton AntiVirus 2003 Professional Edition, you restart the computer and see the error message "Norton AntiVirus has encountered an...
	2.16	Error: "Norton AntiVirus was unable to repair the infected file" when Norton AntiVirus detects a threat Situation: Norton AntiVirus detects an infected file. During the automatic repair process, or when you select the option to repair the file, you see the message "Norton AntiVirus was unable...
	2.17	Error: "Runtime Error! . . .C:\Program Files\Common Files\Symantec Shared\<File name>. . .R6025 - Pure virtual function call" when running Norton AntiVirus Situation: When you right-click the Norton AntiVirus or Norton AntiVirus Professional Auto-Protect icon in the System Tray, you see the following error message: Microsoft Visual C++ Runtime...
	2.18	Error: "Stop 0x35: NO_MORE_IRP_STACK_LOCATIONS" when updating a device driver Situation: While updating a device driver, the following error message appears on an otherwise blank screen: "Stop 0x35:NO_MORE_IRP_STACK_LOCATIONS."
	2.19	Error: "The Norton AntiVirus Auto-Protect driver could not be loaded . . . " when starting the computer Situation: When you start the computer, you see the error message "The Norton AntiVirus Auto-Protect driver could not be loaded. Your system is not protected from viruses. Please restart...
	2.20	Error: "The Norton AntiVirus Auto-Protect Driver could not be loaded." when logging on as another user Situation: You have configured multiple user accounts using the User Settings wizard in the Control Panel on Windows 98 or Windows Me. When you switch from one user to another without...
	2.21	Error: "Windows cannot find C:\Program Files\Norton AntiVirus\Navapsvc.exe" Situation: After installing Norton AntiVirus and restarting the computer, Auto-Protect is off. When you try to turn Auto-Protect on or when you open Norton AntiVirus, you see the error...
	2.22	How Norton AntiVirus Auto-Protect protects your computer Situation: Auto-Protect is the real-time scanner in Norton AntiVirus. You need to know how Auto-Protect works.
	2.23	How to add or remove the Norton AntiVirus Auto-Protect system tray icon Situation: You want to know how to add or remove the Norton AntiVirus Auto-Protect icon that is in the Windows system tray.
	2.24	How to enable critical Symantec startup files at system startup Situation: This is secondary solution when you notice that Auto-Protect is disabled after installing Norton AntiVirus 2003 and then restarting your computer.
	2.25	Norton AntiVirus 2003 Auto-Protect is disabled on startup Situation: After installing Norton AntiVirus 2003 and then restarting the computer, Auto-Protect does not load. A red X is superimposed over the Norton AntiVirus Auto-Protect icon in the...
	2.26	Norton AntiVirus displays the message "Unable to repair, quarantine or delete . . . access denied" when detecting an infected file : Solution 2 Technical Note
	2.27	Norton AntiVirus displays the message "Unable to repair, quarantine or delete . . . access denied" when detecting an infected file Situation: Norton AntiVirus detects a virus, worm or Trojan when receiving email, downloading a file, or accessing a Web site. Norton AntiVirus is unable to repair, quarantine, or delete the...
	2.28	Norton AntiVirus email scanning is not compatible with Internet service providers using Secured Socket Layer protocol Situation: You have an Internet service provider (ISP) that uses the Secured Socket Layer (SSL) protocol to download email to its incoming POP3 server. When you configure Norton AntiVirus...

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