Activity Log
Auto-Protect
Auto-Protect (See also Real-Time Scanner)
Bloodhound
CLF
Configuration
Definitions
Documentation
DOS Scanner
Electronic Purchase
Email Protection
Email Scanning
	12.1	Auto-Protect displays "Off" and Email Scanning displays "Error" Situation: You have one or more of these problems: -- The Norton AntiVirus icon is no longer in the system tray, or it has a red X through it. -- Auto-Protect does not work. -- When you...
	12.2	Cannot download email with Norton AntiVirus email scanning enabled: Solution 2 Situation: This page tells you what to do next if you are still not able to download email with Norton Antivirus email scanning enabled.
	12.3	Cannot send email with Norton AntiVirus email scanning enabled Situation: You cannot send email with Norton AntiVirus email scanning enabled. No virus is detected. You may also see the error message "Unexpected Error : (0x800ccc0b)" if Outlook Express...
	12.4	Error: "An encrypted mail connection has been detected . . ." Situation: When sending email, you see the message "An encrypted email connection has been detected. Please see help for more information on how to send encrypted mail."
	12.5	Error: "Message <number> could not be retrieved. . ." when receiving email in Outlook Express 6.0 Situation: After installing Norton AntiVirus (NAV) with email scanning enabled, when you receive email in Outlook Express 6.0, you receive duplicates of each email and you see the following...
	12.6	Error: "Norton AntiVirus has encountered an internal program error . . . " (3005,557) Situation: When you start Norton AntiVirus, System Status displays "Error" next to Email scanning. When you click Options to verify that email scanning is enabled, you see the message...
	12.7	Error: "Norton AntiVirus was unable to scan your computer for infections." (3019,6) when running a virus scan Situation: When you run a virus scan of the computer, you see the following error message: "Norton AntiVirus was unable to scan your computer for infections. The virus scan failed because...
	12.8	Error: "Norton AntiVirus was unable to scan your computer for infections." (3019,6) when you open a Microsoft Word document or Excel spreadsheet Situation: You installed Norton AntiVirus 2003 or Norton AntiVirus 2003 Professional Edition. When you open a Microsoft Office Word document or Excel spreadsheet, you see the following error...
	12.9	Error: "OE removed access to the following unsafe attachments in your mail" when opening email Situation: After installing Norton AntiVirus, you notice that whenever you receive email with an attachment, you see the message "OE removed access to the following unsafe attachments in...
	12.10	Error: "OE: Unknown error has occurred. Protocol: SMTP Port: 0 Secure: No [SSL] Error: 0x800c0131" when sending email Situation: You install Norton AntiVirus successfully. When you attempt to send email, you see the error: "OE: Unknown error has occurred. Protocol: SMTP Port: 0 Secure: No [SSL] Error:...
	12.11	How to configure Norton AntiVirus Email Scanning to silently remove infected email attachments Situation: When downloading email you, get many virus alerts from Norton AntiVirus (NAV) Email Scanning sayint that the infected attachments cannot be repaired. When you look at details, the...
	12.12	How to delete Windows temporary files Situation: You cannot send email with Norton AntiVirus email scanning enabled. No virus is detected. You may also see the error message "Unexpected Error : (0x800ccc0b)" if Outlook Express...
	12.13	Norton AntiVirus displays the message "Unable to repair, quarantine or delete . . . access denied" when detecting an infected file : Solution 2 Technical Note
	12.14	Turning on or turning off email scanning in Norton AntiVirus Situation: Checking email for problems is one Norton AntiVirus task. Email scanning checks each email. This document gives directions to turn email scanning on or off. The directions are for...
	12.15	You are notified that you sent an infected email when you sent none Situation: One of the following occurred: - You received a notice from your Internet Service Provider (ISP) that your email is undeliverable because the email is infected by a virus or worm....
Emergency Boot Disk
Emergency Disk
Error Messages

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