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Email Protection
	11.1	Can Norton AntiVirus email protection scan MSN Web-based email Situation: You are a Microsoft Network (MSN) customer and are using MSN Explorer Web email. You want to know whether the email protection feature in Norton AntiVirus will scan your email for...
	11.2	Cannot download email or the same email is repeatedly downloaded after Norton AntiVirus email scanning detects a threat Situation: When you attempt to download email with Norton AntiVirus email scanning enabled, Norton AntiVirus alerts you of a viral infection. Either no new messages are downloaded or the...
	11.3	Cannot download email with Norton AntiVirus email scanning enabled when using Norton AntiVirus 2006 or earlier version Situation: You cannot download email with Norton AntiVirus email scanning enabled. No virus is detected. In some cases, the email download appears to stop on a particular email or email with...
	11.4	Cannot send or receive email after changing from AT&T Broadband to Comcast High-Speed Internet service Situation: You have Norton AntiVirus or Norton AntiVirus Professional Edition (NAV) with email scanning enabled. You also have Comcast High-Speed Internet service. Before Comcast, the high...
	11.5	Cannot submit compressed infected file to Symantec Security Response Situation: Norton AntiVirus detected a threat in a compressed file. The file could not be repaired, so you chose to quarantine the file. Now you want to submit it to Symantec Security...
	11.6	Computer slows down after sending three groups of 100 or more email messages Situation: You installed Norton AntiVirus 2003 (NAV) with outbound email scanning enabled. When you try to send more than three batches of 100 or more emails, after sending the third group...
	11.7	Configuring Norton AntiVirus to provide maximum virus protection Situation: This document describes how to configure Norton AntiVirus or Norton AntiVirus Professional Edition (both referred to as Norton AntiVirus in this document) to provide the highest...
	11.8	Dial-up networking attempts repeatedly to connect during startup and shutdown after installing Norton AntiVirus Situation: You installed Norton AntiVirus and may have run LiveUpdate. When you restart the computer, your dial-up connection repeatedly prompts you to connect to the Internet. This may also...
	11.9	Email message headers contain "X-NAV-TimeoutProtection" after enabling Norton AntiVirus email protection Situation: When you download a message from your POP3 email server, you see "X-NAV-TimeoutProtection" in the header of each email.
	11.10	Email Scanning displays "Error" in the Norton AntiVirus System Status screen Situation: When you start Norton AntiVirus, you see the word "Error" after Email Scanning on the System Status screen.
	11.11	Email scanning stops responding when sending messages with more than six email addresses in the To: line Situation: You have installed Norton AntiVirus 2003 or Norton AntiVirus 2003 Professional Edition (NAV) with the default settings enabled. When you add six or more email addresses in the...
	11.12	Error: "Norton AntiVirus has encountered an internal program error. Uninstall and reinstall Norton AntiVirus." (3005,556) Situation: After installing Norton AntiVirus 2003 (NAV) or Norton AntiVirus 2003 Professional Edition (NAV Pro) and then attempting to configure Email Scanning through the Options menu, you...
	11.13	Error: "Norton AntiVirus was unable to scan your computer for infections." (3019,6) Situation: You installed Norton AntiVirus 2003 or Norton AntiVirus 2003 Professional Edition. When you run a virus scan of the computer or when you open a Microsoft Office Word document or...
	11.14	Error: "Norton AntiVirus was unable to start Email Protection because the options file is corrupt or missing" after installing Norton AntiVirus and then restarting the computer Situation: After installing Norton AntiVirus (NAV) and then restarting the computer, you see the error message "Norton AntiVirus was unable to start Email Protection because the options file...
	11.15	Error: "pop3.norton.antivirus could not be found" when downloading email Situation: Email protection was working correctly with Norton AntiVirus (NAV) 2000 or 2001. After you upgraded to NAV 2002 or 2003, you see the error message "pop3.norton.antivirus could not...
	11.16	Error: "Unable to initialize email protection . . . " when starting Norton AntiVirus with ZoneAlarm Pro Internet Lock enabled Situation: ZoneAlarm Pro is installed, and its Internet Lock option is enabled. When you start Norton AntiVirus with email scanning enabled, you see the error message "Unable to initialize...
	11.17	Error: "Your server has unexpectedly terminated the connection . . ." when sending or receiving email in Outlook or Outlook Express Situation: When you attempt to send or receive email, you see one of the following error messages. You suspect that email scanning in Norton AntiVirus is causing it. -- "Your server has...
	11.18	Frequently asked questions about Norton AntiVirus Email Scanning Situation: This document answers some of the most frequently asked questions about the Email Scanning feature of Norton AntiVirus.
	11.19	How to configure IncrediMail manually to work with Norton AntiVirus email protection Situation: You are using the IncrediMail email program, and you want to configure it for email protection.

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