Note

This document applies to Norton AntiVirus 2003 only. If you have Norton AntiVirus 2004 and you see the error "LU1806: LiveUpdate was not able to install any of the <number> updates that you selected.", read the document Error: "LU1806: LiveUpdate was not able to install any of the <number> updates that you selected" when running LiveUpdate.

STEP 1		Print this page
		We suggest that you print this page before you start. Expand each section by clicking the "+" before you print the page. PRINT Because you must return to this page after you restart the computer, add this page to Favorites.

STEP 2		Check your version of Norton AntiVirus 2003
		1 Open Norton AntiVirus.  If Norton AntiVirus is part of Norton Internet Security or Norton SystemWorks, then start that product. 2 Click Help > About Norton AntiVirus.  If Norton AntiVirus is part of Norton Internet Security, click About Norton Internet Security and then click the Norton AntiVirus tab. If Norton AntiVirus is part of Norton SystemWorks, then click About Norton SystemWorks and then click the Norton AntiVirus tab. 3 Note the version number.

STEP 3		Select the version of your Norton AntiVirus 2003
		I have Norton AntiVirus 9.9.06B or 9.9.06D This version of Norton AntiVirus cannot currently be updated to the latest version of the Common Client program. Do not install the Common Client update. Norton AntiVirus will continue to fully protect your computer without the update. The update does not affect the functionality of the Norton AntiVirus email, IM, or manual scanner or the Auto-Protect feature of the program. I have a different version of Norton AntiVirus 2003 Warning The Norton Removal Tool uninstalls all Norton 2008/2007/2006/2005/2004/2003 products and Norton 360 from your computer. Before you continue, make sure that you have the installation CDs or downloaded installation files for any Norton products that you want to reinstall. Also, if you use ACT! or WinFAX, back up those databases and uninstall those products. STEP 1   Download and run the Norton Removal Tool 1 Download the Norton Removal Tool for your version of Windows.   I use Windows XP/2000. RUN IT NOW I use Windows Me/98. RUN IT NOW Save the file to the Windows desktop. 2 On the Windows desktop, double-click the Norton Removal Tool icon. 3 Follow the on-screen instructions.  Your computer may be restarted more than once, and you may be asked to repeat some steps after the computer restarts. STEP 2   Reinstall your Norton products Choose the statement that best describes your situation: I have the product on a CD 1 Insert the CD into the CD-ROM drive. 2 Click Install Product Name, where Product Name is the name of your Norton product. 3 Follow the on-screen instructions. I downloaded the product from the Symantec Store and still have the installation file 1 Find the product installation file. Unless you saved it elsewhere, it is on the Windows desktop. 2 Double-click the installation file.  Wait for the installation wizard to appear—it may take a minute or two. 3 Click Install Product Name, where Product Name is the name of your Norton product. 4 Follow the on-screen instructions. I downloaded the product from the Symantec Store and no longer have the installation file 1 Go to the Symantec Store Order Status Web page. 2 Type in your order number and password to log on, and you will see your order information. If you do not know your order number and password, you can look up your order using your email address. 3 On your Order Summary, click Start Download. Note If you purchased your product more than 60 days ago, you can click Buy Now to buy the Extended Download Service and download the product again. If you purchased your product more than a year ago, you cannot download your product anymore. You can buy a new version of your product at a discounted price by purchasing an upgrade. Go to our Upgrades and Renewals page, then choose your product and version to see your upgrade options. The product came pre-installed on my computer Reinstall your Norton product from the back-up CD that came with your computer. If you do not have the back-up CD or are not sure how to use it, please contact your computer manufacturer for help. I downloaded the product from my Internet service provider (ISP) 1 Find the product installation file.  If you no longer have the installation file, download it again from your ISP. 2 Double-click the installation file.  Wait for the installation wizard to appear—it may take a minute or two. 3 Click Install Product Name, where Product Name is the name of your Norton product. 4 Follow the on-screen instructions.

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