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STEP 1		Print this page
		We suggest that you print this page before you start.  Expand each section by clicking the "+" before you actually print. PRINT  Because you must return to this page after you restart the computer, add this page to Favorites.

STEP 2		Download and run Intelligent Updater
		Run a tool to update your virus definitions. RUN IT NOW

STEP 3		Choose your operating system
		Windows XP   STEP 1   Use the System Configuration Utility to start Windows XP in Safe mode 1 Close all programs. 2 On the Windows taskbar, click Start > Run. 3 In the Open box, type the following text: msconfig 4 Click OK. 5 In the System Configuration Utility, on the BOOT.INI tab, check /SAFEBOOT. 6 Click OK. 7 When you are asked to restart the computer, click Restart and Go to STEP 4. The computer restarts in Safe mode. This can take several minutes. Note After you finish working in Safe mode, use the System Configuration Utility to start Windows XP in Normal mode. STEP 2   Use the System Configuration Utility to start Windows XP in Normal mode 1 Close all programs. 2 On the Windows taskbar, click Start > Run. 3 In the Open box, type the following text: msconfig 4 Click OK. 5 In the System Configuration Utility, on the BOOT.INI tab, uncheck /SAFEBOOT. 6 Click OK. 7 Close all programs, and restart the computer. Go to STEP 4. Windows 2000     Start Windows 2000 in Safe mode 1 Restart the computer. 2 When you see the black-and-white Starting Windows bar at the bottom of the screen, start tapping the F8 key. 3 In the Windows 2000 Advanced Options Menu, use the arrow keys to select Safe mode. 4 Press Enter. Go to STEP 4. Windows starts in Safe mode. (This can take several minutes.) Note After you finish working in Safe mode, restart the computer without using the F8 key. Windows Me/98   STEP 1   Use the System Configuration Utility to start Windows Me/98 in Safe mode 1 Close all programs. 2 On the Windows taskbar, click Start > Run. 3 In the Open box, type the following text: msconfig 4 Click OK. 5 In the System Configuration Utility, on the General tab, click Advanced.  6 In the Advanced Troubleshooting Settings dialog box, check Enable Startup Menu, and then click OK. 7 In the System Configuration Utility window, click OK. 8 When you are asked to restart the computer, click Yes. 9 When the Windows Startup Menu appears, select Safe Mode, and then press Enter. Windows restarts in Safe mode. (This can take several minutes.) Go to STEP 4. Note After you finish working in Safe mode, use the System Configuration Utility to start Windows 98/Me in Normal mode.  STEP 2   Use the System Configuration Utility to start Windows Me/98 in Normal mode 1 Close all programs. 2 On the Windows taskbar, click Start > Run. 3 In the Open box, type the following text: msconfig 4 Click OK. 5 In the System Configuration Utility, on the General tab, click Advanced. 6 In the Advanced Troubleshooting Settings dialog box, uncheck Enable Startup Menu, and then click OK. 7 In the System Configuration Utility window, click OK. 8 When you are asked to restart the computer, click Yes.

STEP 4		Run a system scan from Command line
		1 On the Windows desktop, click Start > Run. 2 Type the following text:   navw32 /L 3 Click OK. 4 Do one of the following:   If nothing is detected, you are done. Restart the computer in normal mode. Follow the steps under STEP 3: Choose your operating system. If a virus is detected, write down the name and location, and then try to repair it. If it still cannot be repaired, try to quarantine or delete it. (If the file is one that you need, you may have to reinstall it later.) Go on to line 5. If a worm, Trojan, or security risk is detected, write down the name and location, and then try to quarantine or delete it. 5 Do one of the following:   If you were able to quarantine or delete a virus, worm. Trojan, or security risk, you are done. Restart the computer in normal mode. Follow the steps under STEP 3: Choose your operating system. If you were not able to quarantine or delete a virus, worm, Trojan, or security risk, restart the computer in normal mode and then go to the Symantec Security Response online database. Enter the name of the risk that was detected and click search. Click the link. Click the removal instructions button to skip to that section and follow the steps to remove the infection.

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