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Cannot access or log on to secure Web sites after installing Norton AntiVirus

This solution requires that you use Internet Explorer. If this page is open in any other Web browser, open it in Internet Explorer.

 

STEP 1
   Print this page

We suggest that you print this page before you start. PRINT

STEP 2
   Update your Norton product

Many problems have been fixed in the latest Norton product update. If you have Norton AntiVirus 2006 installed in Windows XP with a valid subscription, then you are eligible for the latest product update. Click the button to update your Norton program.
UPDATE NOW

If you purchased your product through your internet service provider (ISP), please be sure that you have the latest version available from your ISP. Run LiveUpdate to download and install the most recent updates.

If you do not want to update your Norton product, go to the next step.

STEP 3
   Turn on Symantec startup files that have been turned off

Run a tool to turn on critical Symantec startup files.  RUN IT NOW

STEP 4
   Turn off Internet Worm Protection 
1
Start Norton AntiVirus.
 If Norton AntiVirus is installed as part of Norton SystemWorks, then start that program.
2
Click Options.
3
If you see a menu, click Norton AntiVirus.
4
In the left pane, click Internet Worm Protection.
5
In the right pane, depending on your program version, uncheck Enable Internet Worm Protection or Turn Internet Worm Protection on.
6
Click OK.
7
Close Norton AntiVirus.
STEP 5
   Register necessary Windows files
1
Click Start > Run.
2
Type the following text, and then press Enter:
 
Regsvr32 softpub.dll
3
Repeat steps 1 and 2 for the following:
 
Regsvr32 urlmon.dll
4
Click OK.
STEP 6
   Turn on Internet Worm Protection 
1
Start Norton AntiVirus.
 If Norton AntiVirus is installed as part of Norton SystemWorks, then start that program.
2
Click Options.
3
If you see a menu, click Norton AntiVirus.
4
In the left pane, click Internet Worm Protection.
5
In the right pane, depending on your program version, check Enable Internet Worm Protection or Turn Internet Worm Protection on.
6
Click OK.
7
Close Norton AntiVirus.


References:
Cipher Strength value in Internet Explorer
This situation may also happen if the Cipher Strength value in Internet Explorer is 0-bit and you cannot connect to secure Web sites. For information on this problem, read the Microsoft document "Cipher Strength Appears as 0-Bit in Internet Explorer" -- Article ID Q261328.

 

Available Translations:



Document ID: 2005060403090106
Last Modified: 02/06/2009
Date Created: 06/03/2005
Operating System(s): Windows 98, Windows Me, Windows 2000, Windows XP
Product(s): Norton AntiVirus 2005, Norton AntiVirus 2005 3 User License, Norton AntiVirus 2006