Situation:
This document describes how to uninstall Norton Ghost 2003 if the usual uninstall routine from the Windows Add/Remove Programs applet in the Control Panel does not work. You need to know if there is another way to remove Ghost from the computer.

Solution:
When you cannot uninstall a Windows program by means of the Add/Remove Programs applet, removing the program requires deleting specific files and editing the Windows registry.

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WARNING: We strongly recommend that you back up the Windows registry before making any changes to it. Incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the keys that are specified. See the document How to back up the Windows registry for instructions.

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To remove Ghost
If you use Windows XP, Windows 2000, or Windows NT, stop the Ghost services
For Windows NT: GhostStartService and GhostStartTrayA

1. Press Ctrl+Alt+Del once.
2. Click Task List.
3. Click the Processes tab.
4. Click GhostStartService, and then click End Process. Note that applications that have stopped responding may display a second window. Click End Process in that window as well.
5. Repeat step 1.a through 1.d. In step 1.d, click GhostStartTrayA rather than GhostStartService.
   

For Windows 95/98/Me:

1. Press Ctrl+Alt+Del once. The Close Program dialog box appears.
2. Click GhostStartService, and then click End Task.
3. Repeat steps a and b for GhostStartTrayA rather than GhostStartService.
   

Remove Ghost entries from the registry

1. On the Windows taskbar, click Start > Run.
2. In the Run dialog box, type regedit and then click OK.
3. In the Registry Editor window, scroll to the top of the left pane.
4. Click My Computer.
5. Click the Edit menu, and then click Find. The Find dialog box appears.
6. Type Ghost in the Find what: box.
7. Click Keys, Values, and Data so that they are enabled, and then click Find Next.
8. When the search stops and an item is selected, verify that the selected item is related to Ghost, and then press the Delete key.
   

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   WARNING: Be sure to review what you are going to delete before you delete it.

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9. Press Enter when prompted to confirm the deletion.
10. Press the F3 key to continue searching the registry.
11. Repeat Steps h through j until the message "Finished searching through the registry" appears.
12. Click the Registry menu, and then click Exit.
13. Restart the computer.
    

Delete specific files and folders

1. Delete the following files located in C:\:
   • virtpart.dat
   • gvpcfg.bin
2. Delete the folder into which you installed Ghost. The folder is usually located at:
   C:\Program Files\Symantec\Norton Ghost 2003
3. Delete the folder that holds Ghost's application data. This folder is hidden. If you do not see the folder, configure Windows Explorer to show all files and folders.
   • In Windows 95/98/Me, the folder is located at:
     C:\Windows\All Users\Application Data\Symantec\Ghost
   • In Windows NT, the folder is located at:
     C:\Winnt\profiles\All Users\Application Data\Symantec\Ghost
   • In Windows 2000/XP, the folder is located at:
     C:\Documents and Settings\All Users\Application Data\Symantec\Ghost
     

Delete specific registry keys

1. On the Windows taskbar, click Start > Run.
2. In the Run dialog box, type regedit and then click OK.
3. In the Registry Editor window, navigate to the following keys, as listed for your operating system, and delete each key:
   
   For Windows 95/98/Me:
   • HKEY_CLASSES_ROOT\Installer\Products\018E5796F29C0F54B0DF81B713F2018E
     Note that the "018..." value might be in a different location in your registry. If you do not find this key at HKEY_CLASSES_ROOT\Installer\Products, search the registry for the string "018E5796F29C0F54B0DF81B713F2018E" and delete the key that has this string.
   • HKEY_CURRENT_USER\Software\Symantec\Norton Ghost
   • HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton Ghost
   • HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6975E810-C92F-45F0-0BFD-187B312F10E8}
     

For Windows NT/2000/XP:
• HKEY_CLASSES_ROOT\Installer\Products\018E5796F29C0F54B0DF81B713F2018E
  Note that the "018..." value might be in a different location in your registry. If you do not find this key at HKEY_CLASSES_ROOT\Installer\Products, search the registry for the string "018E5796F29C0F54B0DF81B713F2018E" and delete the key that has this string.
• HKEY_CURRENT_USER\Software\Symantec\Norton Ghost
• HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Norton Ghost
• HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{6975E810-C92F-45F0-0BFD-187B312F10E8}

4. Delete the Norton Ghost entry that is under the following key:

  HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps

5. Click the Registry menu, and then click Exit.

Norton Ghost 2003 will be removed from the computer after you delete the indicated folders and registry entries.