Situation:
After upgrading to, or installing WinFax PRO 10, you are unable to see any WinFax PRO logs or the WinFax PRO service in Outlook.

Solution:
To resolve this problem, you will need to edit the Mapisvc.inf file, as follows:

1. Close all open applications, and stop the WinFax PRO service if you are running Windows NT.
2. Click Start, point to Find, and click Files or Folders. The Find dialog box appears.
3. From the Look In drop-down list, select the drive on which you installed WinFax PRO/TalkWorks PRO.
4. Check Include subfolders (if not already checked).
5. In the Named field, type mapisvc.inf and click Find Now. Windows displays all files matching the search criteria.
6. Double-click the resulting file. The file opens in Notepad.
7. Under the [SERVICES] section add the following line:
   
   WINFAX=WinFax PRO
   
8. Add a [WINFAX] section to the Mapisvc.inf file:
   
   [WINFAX]
   PR_DISPLAY_NAME=WinFax PRO
   PR_SERVICE_DLL_NAME=DCCWFP.DLL
   PR_SERVICE_ENTRY_NAME=ServiceEntry
   Providers=DCCMSP
   PR_SERVICE_SUPPORT_FILES=DCCMSP.DLL
   PR_RESOURCE_FLAGS=SERVICE_SINGLE_COPY|SERVICE_NO_PRIMARY_IDENTITY
   WIZARD_ENTRY_NAME=WizardEntry
   
9. Add a [DCCMSP] section to the Mapisvc.inf file:
   
   [DCCMSP]
   PR_PROVIDER_DLL_NAME=DCCMSP.DLL
   PR_RESOURCE_TYPE=MAPI_STORE_PROVIDER
   PR_DISPLAY_NAME=WinFax Fax Logs
   PR_PROVIDER_DISPLAY=WinFax Fax Logs
   PR_MDB_PROVIDER=90CA020000000000C000000000000046
   PR_RESOURCE_FLAGS=STATUS_NO_DEFAULT_STORE
   
10. Close Notepad, and save the changes to the Mapisvc.inf file.
11. In the Find window, right-click the Mapisvc.inf file, and click Install. The file will be installed.
    NOTE: If you are running Windows 2000, do not install this file, as you will receive an "Install Failed error."
12. Close all open programs, shut down, and restart the computer for the changes to take effect.

Document ID: 2000030218274804
Last Modified: 05/10/2001
Date Created: 03/02/2000
Operating System(s): Windows 95, Windows 98, Windows NT 4.0, Windows 2000, Windows ME
Product(s): WinFax PRO 10.0