Troubleshooting steps for WinFax PRO 10.x
Situation:
This document provides steps for several troubleshooting procedures. Use this document when you have been referred to it by a Symantec Technical Support representative or by another Symantec knowledge base document.
Solution:
Perform only the procedures that were recommended to you by the Symantec Technical Support representative or by another Symantec knowledge base document. Do the procedures in the order that they were referred to you.
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Removing temporary files
Rebuilding the message stores and phonebooks
Rebuilding the cover page database
Rebuilding the attachments database
Reimporting the cover page
Reinstalling the WinFax printer
Installing an HP LaserJet printer driver
Installing an HP Laserjet printer driver ensures that the Windows universal printer driver files are installed on the computer. Perform the following steps even if you do not have an HP Laserjet printer.
To install an HP LaserJet printer driver:
- From the Start button, click Settings > Printers.
- Double-click Add Printer, and then click Next.
- Select Local Printer, and then click Next.
- Under Manufacturers, find and select HP.
- Under Models, find and select HP LaserJet III, and then click Next.
- If you are prompted for the Windows CD, insert the Windows CD into the CD-ROM drive, and then click OK.
- Select the LPT port, and click Next.
- At the prompt to make this printer the default printer, select NO, and then click Next.
- At the prompt to print a test page, select NO, and then click Next.
The HP printer now appear in the Printers window.
Installing WinFax PRO 10.x from the hard disk
Document ID: 2005071409291704
Last Modified: 07/25/2005
Date Created: 07/14/2005
Product(s): WinFax PRO 10.0
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