Situation:
This document provides steps for several troubleshooting procedures. Use this document when you have been referred to it by a Symantec Technical Support representative or by another Symantec knowledge base document.

Solution:
Perform only the procedures that were recommended to you by the Symantec Technical Support representative or by another Symantec knowledge base document. Do the procedures in the order that they were referred to you.

Click the icon that is on the left of each section to either expand ( ) or collapse ( ) the section. If you cannot expand a section, then read the document Cannot expand sections in a Symantec Knowledge Base document.

Removing temporary files

Rebuilding the message stores and phonebooks

Rebuilding the cover page database

Rebuilding the attachments database

Reimporting the cover page

1. Close the WinFax Message Manager and WinFax Controller.
2. If you are running Windows NT, 2000, or XP, stop the WinFax service. For instructions, read How to start or stop a service in Windows.
3. Start Windows Explorer and go to the Insprint.exe file. The default location of this file is on the C:\Program Files\Winfax folder or a subfolder of the Winfax folder.
4. Double-click the Insprint.exe file. The printer driver files are reinstalled. If you see a message that printer driver files have been installed, click OK.
5. Restart the computer.

Installing an HP Laserjet printer driver

Installing WinFax PRO 10.x from the hard disk

Document ID: 2005071409291704
Last Modified: 07/25/2005
Date Created: 07/14/2005
Product(s): WinFax PRO 10.0