Situation:
This document provides steps for several troubleshooting procedures. Use this document when you have been referred to it by a Symantec Technical Support representative or by another Symantec knowledge base document.

Solution:
Perform only the procedures that were recommended to you by the Symantec Technical Support representative or by another Symantec knowledge base document. Do the procedures in the order that they were referred to you.

Click the icon that is on the left of each section to either expand ( ) or collapse ( ) the section. If you cannot expand a section, then read the document Cannot expand sections in a Symantec Knowledge Base document.

Removing temporary files

Rebuilding the message stores and phonebooks

1. Close the WinFax Message Manager and WinFax Controller.
2. If you are running Windows NT, 2000, or XP, stop the WinFax service.
3. Start the WinFax PRO Message Manager.
4. Click Tools > Maintenance Utility.
   The Message Manager and the Controller close, and the SymDiag Maintenance Utility dialog appears.
5. Click Launch Application or Applet.
6. Click DB File Repair and click OK.
7. Select Cover Page and click OK.
8. When prompted, click Yes to confirm the rebuild, and then click Finish.
9. After the summary screen appears, click OK.
10. On the SymDiag dialog, click Close.
11. At the prompt to restart Message Manager, click Yes. The Message Manager and the Controller restart.

Rebuilding the attachments database

Reimporting the cover page

Reinstalling the WinFax printer

Installing an HP Laserjet printer driver

Installing WinFax PRO 10.x from the hard disk

Document ID: 2005071409291704
Last Modified: 07/25/2005
Date Created: 07/14/2005
Product(s): WinFax PRO 10.0