Troubleshooting steps for WinFax PRO 10.x

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Troubleshooting steps for WinFax PRO 10.x

Situation:
This document provides steps for several troubleshooting procedures. Use this document when you have been referred to it by a Symantec Technical Support representative or by another Symantec knowledge base document.

Solution:
Perform only the procedures that were recommended to you by the Symantec Technical Support representative or by another Symantec knowledge base document. Do the procedures in the order that they were referred to you.

Click the icon that is on the left of each section to either expand ( ) or collapse ( ) the section. If you cannot expand a section, then read the document Cannot expand sections in a Symantec Knowledge Base document.

Removing temporary files

Rebuilding the message stores and phonebooks
WinFax includes a maintenance utility, rebuild.bat, that you can use to rebuild the message stores (log files) and phonebook files. To rebuild the WinFax log files and phonebooks, read How to rebuild or repair logs and phonebooks in WinFax PRO 10.

Rebuilding the cover page database

Rebuilding the attachments database

Reimporting the cover page

Reinstalling the WinFax printer

Installing an HP Laserjet printer driver

Installing WinFax PRO 10.x from the hard disk

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Document ID: 2005071409291704
Last Modified: 07/25/2005
Date Created: 07/14/2005
Product(s): WinFax PRO 10.0