Troubleshooting steps for WinFax PRO 10.x

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Troubleshooting steps for WinFax PRO 10.x

Situation:
This document provides steps for several troubleshooting procedures. Use this document when you have been referred to it by a Symantec Technical Support representative or by another Symantec knowledge base document.

Solution:
Perform only the procedures that were recommended to you by the Symantec Technical Support representative or by another Symantec knowledge base document. Do the procedures in the order that they were referred to you.

Click the icon that is on the left of each section to either expand ( ) or collapse ( ) the section. If you cannot expand a section, then read the document Cannot expand sections in a Symantec Knowledge Base document.

Removing temporary files

Before you begin: Temporary files and folders are created both when you install programs and during normal Windows operation. Though they are temporary, sometimes they are not deleted. These remaining items can cause problems.

The following steps show you how to delete these files and folders. In most cases, the removal of these items is safe because they are no longer needed. However, if you are not sure, do not delete the files and folders when you are instructed. Instead, move them to a different folder or to external media, such as a CD.

If your computer runs Windows XP/2000 and more than one person logs on to the computer, repeat this procedure for each user.

To delete temporary files and folders

Exit all programs.
If you are reading this document on the Web, you may leave your Web browser open.
On the Windows taskbar, click Start > Run
In the Run dialog box, type the following text:

%temp%
Click OK.
The current user's Temp folder opens in Windows Explorer.
On the Edit menu, click Select All.
Press Delete.
If you are asked to confirm the deletion, click Yes.

Rebuilding the message stores and phonebooks

Rebuilding the cover page database

Rebuilding the attachments database

Reimporting the cover page

Reinstalling the WinFax printer

Installing an HP Laserjet printer driver

Installing WinFax PRO 10.x from the hard disk

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Document ID: 2005071409291704
Last Modified: 07/25/2005
Date Created: 07/14/2005
Product(s): WinFax PRO 10.0