Errors when opening Microsoft Word 2000 after installing WinFax PRO 10.02

Symantec.com > Home & Home Office > Support > Knowledge Base

Errors when opening Microsoft Word 2000 after installing WinFax PRO 10.02

Situation:
After installing WinFax PRO 10.02, when you open a Microsoft Word 2000 document, you may see an error message. Word then closes or stops responding. The message varies but will be usually be one of the following:

- Error VBE6.DLL.
- This program has performed an illegal operation and will be shut down.
- Microsoft Word for Windows has encountered a problem and needs to close.
- The instruction at "0x650D6D0B referenced memory at 0x00000000". The memory could not be written.

If you have Dr. Watson installed, a Dr. Watson debug window may appear with a similar error message.

Solution:
One of the causes of this error is specific to WinFax 10.02. To solve the problem, follow the steps in the order shown:

Logon with appropriate access rights
Remove or reinstall the macro for WinFax
Change the security level, remove old files, reinstall the macros

Note: This problem has a variety of causes. For more information regarding other causes, read Article Q316731 in the Microsoft Knowledge Base: OFFXP: "Macros in This Project Have Been Disabled" Error Message and Vbe6.dll Error Signature When You Try to Start Word.

Logon with appropriate access rights
In some cases, the current memory corruption may prevent you from deleting, copying, or replacing specific files in the following instructions. To prevent this problem, restart the computer and then log on to the computer with appropriate access rights:

Windows NT/2000/XP: Ensure that you are logged on to a local account that has administrator rights.
Windows 95/98/Me: Administrator rights are not necessary. Log on to the computer and then continue with next step.

Remove or reinstall the macro for WinFax
Do one of the following:

Using Windows Explorer, locate and delete the existing macro file and then choose not to use macros with WinFax. The macro file is Wfword2k.dot and is located in the C:\Program Files\Microsoft Office\Office\Startup folder. If you do this, stop here--you are done.
Reinstall the Word 2000 macros from download. Follow the instructions in the section "How to reinstall the Word 2000 macros from download."

Note: The macros are Microsoft Word macros that allow you to use Word to print to WinFax and to use WinFax with a Word mail merge.

How to reinstall the Word 2000 macros from download
If you want to use macros with WinFax, download the Word 2000 macro file, install it, and then test the macros. Detailed instructions follow.

These instructions provide two sets of instructions for installing the macros. The first method, step 2, installs the macros automatically and is the easiest method to use. The second method, step 4, installs the macros manually. Use this method only if the automatic installation was not successful.

Download the Word 2000 macro file:
1. To begin the download from the Symantec FTP site, click here.
2. When a file download dialog box appears, save the file to a convenient location, such as the Windows desktop. Note that this is a .zip file. You will need an unzip utility to extract the contents.
3. Unzip the file. This will create the Wfword2k folder.
4. Double-click the Wfword2k folder to open it.
5. Install the macros either automatically or manually. We recommend that you try the automatic installation first. Detailed instructions for both methods follow.
Install the macros automatically:
1. Copy the macro file to the Macro folder:
  1. Close all open programs and stop the WinFax PRO service if you are running Windows NT, 2000 or XP. (Read your Microsoft Windows documentation for instructions on how to do this.)
  2. Locate the Wfword2k.dot file in the Wfword2k folder.
  3. Right-click Wfword2k.dot and then click Copy.
  4. Right-click My Computer, and then click Explore to open Windows Explorer.
  5. Double-click <C:>, or the drive where WinFax is installed.
  6. Double-click Program Files.
  7. Double-click WinFax, and then click Macros.
  8. Click Edit, and then click Paste. The Wfword2k.dot file will be copied to the Macros folder. If you are prompted to overwrite a file, click Yes.
2. Install the macro file:
  1. Close all open windows.
  2. Open WinFax PRO Message Manager.
  3. Click Tools, then click Macro Installer.
  4. Select Word 2000 from the list of available macros.
  5. Click Install. If you see a message informing you that your macros must be in the same language as WinFax PRO, click OK.
  6. Click OK to acknowledge, "The macro has been installed successfully."
  7. Click Close.
  8. Click File, and then click Exit.
Test the macros:
1. Start Microsoft Word 2000.
2. Use one of the macros to test the installation.
  - If the macros work, stop here. You are done.
  - If the macros do not work, continue with step 4, "Install the macros manually."
Install the macros manually. Use this step only if the test in step 3 failed.
1. Copy the macro file to the Startup folder:
  1. Close all open programs and stop the WinFax PRO service if you are running Windows NT, 2000 or XP. (Read your Microsoft Windows documentation for instructions on how to do this.)
  2. Locate the Wfword2k.dot file in the Wfword2k folder.
  3. Right-click the Wfword2k.dot file and then click Copy.
  4. Right-click My Computer, and then click Explore to open Windows Explorer.
  5. Double-click <C:>, or the drive where Office 2000 is installed.
  6. Double-click Program Files.
  7. Double-click Microsoft Office.
  8. Double-click Office, and then click Startup.
  9. Click Edit, and then click Paste. The Wfword2k.dot file will be copied to the Startup folder. If you are prompted to overwrite a file, click Yes.
2. Copy the macro file to the Macros folder:
  1. Double-click WinFax, and then click Macros.
  2. Click Edit, and then click Paste. The Wfword2k.dot file will be copied to the Macros folder. If you are prompted to overwrite a file, click Yes.
  3. Close all open windows.
3. If you see the error message "Compile error in hidden module WinFaxPrintAndMerge", then repeat steps 2.b.1 through 2.b.8 to install the macro file.
Test the macros:
1. Start Microsoft Word 2000.
2. Use one of the macros to test the installation.
  - If the macros work, stop here. You are done.
  - If the macros do not work, continue with the next step "Change the security level, remove old files, reinstall the macros."

Change the security level, remove old files, reinstall the macros
In this section, you set the macro security level for Microsoft Office 2000 to Low, remove and rename specific files, and then reinstall the Word 2000 macros.

Set the macro security level for Microsoft Office 2000 to Low:
1. Open Microsoft Word.
2. Click Tools, point to Macro, and then click Security.
3. Change the security setting to Low and then click OK.
Close all programs and delete all .tmp files:
Do not skip this. It is very important, as .tmp files may hold the Normal.dot file open.
1. Close Word 2000, WinFax, the Controller and all other programs.
2. Follow the instructions for your operating system:
  - Windows 95/98/NT/2000
    1. Click Start, point to Find or Search, and click Files or Folders.
    2. Make sure that "Look in" is set to (C:) and that Include subfolders is checked.
    3. In the "Named" or "Search for..." box, type:
      
      *.tmp
    4. Click Find Now or Search Now. The results are displayed. Delete all files that are found.
  - Windows XP
    1. Click Start.
    2. Click Search.
    3. Ensure that "Look in" is set to "All drives" or to (C:).
    4. Click the "Advanced Options" arrow.
    5. Make sure that "Search system folders", "Search hidden files and folders", and "Search subfolders" are all checked.
    6. Click All files and folders.
    7. In the "All or part of the file name box" type--or copy and paste--the following:
      
      *.tmp
    8. Click Search. The results are displayed. Delete all files that are found.
Delete the Wfword2k.dot file:
1. Using Windows Explorer, browse to and open the C:\Program Files\Microsoft Office\Office\Startup folder.
2. Locate and delete the Wfword2k.dot file. (This is the existing Word macro file.)
Rename the Normal.dot and reinstall the Word 2000 macro:
1. Find the Normal.dot file. Follow the instructions for your operating system:
  - Windows 95/98/NT/2000
    1. Click Start, point to Find or Search, and click Files or Folders.
    2. Ensure that "Look in" is set to (C:) and that Include subfolders is checked.
    3. In the "Named" or "Search for..." box, type:Normal.dot
    4. Click Find Now or Search Now. The results are displayed.
  - Windows XP
    1. Click Start.
    2. Click Search.
    3. Ensure that "Look in" is set to "All drives" or to (C:).
    4. Click the "Advanced Options" arrow.
    5. Make sure that "Search system folders", "Search hidden files and folders", and "Search subfolders" are all selected.
    6. Click All files and folders.
    7. In the "All or part of the file name box" type--or copy and paste--the following:
      
      Normal.dot
    8. Click Search. The results are displayed.
2. Rename the Normal.dot file:
  1. Select Normal.dot, click File, then click Rename. A flashing cursor appears in the file name box.
  2. In the file name box , type normal.old and then press Enter.
  3. Restart the computer.
3. Open and then close Word 2000. The Normal.dot template will be recreated. While Word is open, again set the macro security level to Low.
4. Reinstall the Word 2000 macros by following the instructions in the previous section "How to reinstall the Word 2000 macros from download."
5. Restore the macro security level to its original setting.

More information

The Wfword2k.dot file is included in the Wfword2k.zip file, which is available here.

To users of non-English versions of Windows and Microsoft Office:
Macros are still language-dependent. If you are running an English language version of WinFax Pro on a non-English version of Windows, using a non-English version of Microsoft Office, we cannot guarantee that this solution will work.

Available Translations:

RATE THIS SOLUTION: Was this solution helpful to you?
Yes
No; If any information was unclear, or the information you were seeking was not provided, please let us know. Your feedback will help us improve this service.
NOTE: Comments entered here will NOT recieve a personal email response.

Document ID: 2001091914422504
Last Modified: 07/01/2004
Date Created: 09/19/2001
Operating System(s): Windows 95, Windows 98, Windows NT 4.0, Windows 2000, Windows ME, Windows XP
Product(s): WinFax PRO 10.0