Obtaining an upgrade or update for Symantec Endpoint Protection 11.x or Symantec Network Access Control 11.x
Question/Issue:
A knowledge base document shows that a new build (update) is available for the current version of Symantec Endpoint Protection or Symantec Network Access Control. The update may solve a problem that you have. You need to know how to obtain the update.
Solution:
Use the correct option for your situation when you have a known problem that is documented and fixed by an update.
Platinum customers
Product information and new build downloads are available on the Platinum Web site.
To download product information and new builds
- Log on to the Platinum Web site.
- Under Product Support, select your product and version from the drop-down menus, and then click Continue.
- Under Product Updates, click the link for the product that you want to download.
North American Basic or Essential support customers
Product information and new build downloads are available on the Symantec FileConnect Web site.
To download product information and new builds
- Go to the Symantec FileConnect Web site.
- Click your language to log on to the FileConnect system.
- In the Serial Number box, type the serial number that is printed on your certificate or upgrade insurance notice, and then click Login.
If you do not know your serial number, contact Symantec Enterprise Customer Service.
- On the End User License Agreement Web page, click I Agree.
- Under Products, click the product version that you want to download.
You will select the specific build that you want to download on a later screen.
- Select a download method, and then click Continue.
- Select the file for the build that you want to download, and then click Download.
Basic or Essential support customers in other regions
Refer to the technical support telephone number that you received when you purchased your product and maintenance contract. For a list of technical support telephone numbers in other regions, go to the
Symantec Worldwide Corporate Directory Web site.
Customers without Basic, Essential, or Platinum support
To purchase a current version of a Symantec product, go to the
Symantec PartnerNet Locator Web site to locate a Symantec Partner.
References:
This document is available in the following languages:
Document ID: 2007121216494948
Last Modified: 10/15/2008
Date Created: 12/12/2007
Product(s): Endpoint Protection 11, Network Access Control 11
Release(s): Endpoint Protection 11 [All Releases], Network Access Control 11 [All Releases]
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