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Question/Issue:
A knowledge base document shows that a new build (update) is available for the current version of Symantec Endpoint Protection or Symantec Network Access Control. The update may solve a problem that you have. You need to know how to obtain the update.


Solution:
Product information and new build downloads are available on the Symantec FileConnect Web site.

To download product information and new builds

1. Go to the Symantec FileConnect Web site.
2. Click your language to log on to the FileConnect system.
3. In the Serial Number box, type the serial number that is printed on your certificate or upgrade insurance notice, and then click Login.
   If you do not know your serial number, contact Symantec Enterprise Customer Service.
4. On the End User License Agreement Web page, click I Agree.
5. Under Products, click the product version that you want to download.
   You will select the specific build that you want to download on a later screen.
6. Select a download method, and then click Continue.
7. Select the file for the build that you want to download, and then click Download.

Basic or Essential support customers in other regions
Refer to the technical support telephone number that you received when you purchased your product and maintenance contract. For a list of technical support telephone numbers in other regions, go to the Symantec Worldwide Corporate Directory Web site.

Customers without a support contract
To purchase a current version of a Symantec product, go to the Symantec PartnerNet Locator Web site to locate a Symantec Partner.

Technical Information:
Please note: protection for Windows and Linux platforms are downloaded together. The latest version of Symantec AntiVirus for Linux can be found in the SAVLINUX folder on CD2 of Symantec Endpoint Protection 11.



References:
This document is available in the following languages:

• Brazilian-Portuguese: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/br_docid/20080226152519935
• French: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/fr_docid/20080228145244935
• German: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/de_docid/20080228145310935
• Italian: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/it_docid/20080228145332935
• Polish: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/pl_docid/20080818111848935
• Hungarian: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/hu_docid/20080818111940935
• Russian: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/ru_docid/20080818112029935
• Czech: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/cz_docid/20080818112119935
• Spanish: http://service1.symantec.com/SUPPORT/INTER/ent-securityintl.nsf/es_docid/20080226152548935

 

Document ID: 2007121216494948
Last Modified: 02/23/2010
Date Created: 12/12/2007
Product(s): Endpoint Protection 11, Network Access Control 11
Release(s): Endpoint Protection 11 [All Releases], Network Access Control 11 [All Releases]

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