Question/Issue:
You enable EFS for documents on the Desktop or in the Documents folder on a computer that runs Symantec AntiVirus 10.2 client for Vista . After you restart the computer and log on with the same user account, the encrypted files cannot be decrypted. The problem does not occur when folders are encrypted in other locations. When Symantec AntiVirus is uninstalled the problem goes away.


Solution:
This problem is fixed in Maintenance Patch 1 for Symantec AntiVirus 10.2 client for Vista. For information about how to obtain the latest build of Symantec AntiVirus, read the following document: Obtaining an upgrade or update for Symantec AntiVirus Corporate Edition or Symantec Client Security

Document ID: 2007020810462848
Last Modified: 09/13/2007
Date Created: 02/08/2007
Operating System(s): Windows Vista 32-bit Edition, Windows Vista 64-bit Edition
Product(s): Symantec AntiVirus 10.2
Release(s): Symantec AntiVirus 10.2 [All releases]