Some Dell computers cannot start in normal mode after installing Symantec AntiVirus 10.1

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Some Dell computers cannot start in normal mode after installing Symantec AntiVirus 10.1

Question/Issue:
You install Symantec AntiVirus 10.1 or Symantec Client Security 3.1 to a Dell computer with a dual core chip. When you restart the computer, Windows cannot start in normal mode.

Solution:
This problem is fixed in Maintenance Patch 1 for Maintenance Release 6 (MR 6 MP1) of Symantec AntiVirus Corporate Edition 10.1.6 and Symantec Client Security 3.1.6. For information on obtaining the latest build of Symantec AntiVirus, read Obtaining an upgrade or update for Symantec AntiVirus Corporate Edition or Symantec Client Security.

If you are running a version of Symantec AntiVirus Corporate Edition 10.1.x and Symantec Client Security 3.1.x and cannot upgrade to MR 6 MP 1: To work around the problem, create the UseVolumeInfoList registry value and set the value to 0. Then, restart the computer.

WARNING: In the next steps you will edit the Windows registry. Back up the registry before you make any changes to it, because incorrect changes to the registry can result in permanent data loss or corrupted files. Modify only the registry keys that are specified.
For instructions, see How to back up the Windows registry.

To create the UseVolumeInfoList registry value

On the Windows taskbar, click Start > Run.
In the Open box, type the following text:

regedit
Click OK.
In the Windows Registry Editor, in the left pane, go to the following key:

HKEY_LOCAL_MACHINE\SOFTWARE\Intel\LANDesk\VirusProtect6\CurrentVersion\Storages\Filesystem\RealTimeScan
Right-click the RealTimeScan key, and then click New > DWORD Value.
Type UseVolumeInfoList for the value's name, and then press Enter.
In the right pane, double click the UseVolumeInfoList value.
In the Value data box, type 0
Click OK.
Restart the computer.

To ensure the best performance, Symantec recommends that you update the Symevent drivers as well. For instructions, read the document Updating the Symevent files.
Can also disable the SATA drive in the BIOS to resolve in order to get to the 10.1.6.6010 or higher version. Can Also have this issue with Endpoint product and the
latest version of 11.0 has the resolution.

Technical Information:
The problem has been known to occur on Dell Optiplex 745, Vostro 200 and 400, and may occur on other models as well.

Document ID: 2006103112061748
Last Modified: 01/02/2009
Date Created: 10/31/2006
Operating System(s): Windows XP Professional Edition
Product(s): Endpoint Protection 11, Symantec AntiVirus 10.1, Symantec Client Security 3.1
Release(s): Endpoint Protection 11.0, Endpoint Protection 11.0.1, Symantec AntiVirus 10.1, Symantec AntiVirus 10.1 [All Releases], Symantec Client Security 3.1, Symantec Client Security 3.1 [All Releases], Symantec Client Security 3.x [All versions]